Tag: phone calls
The best ways your employees can develop their communication skills
On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, talks about employee development and communication skills.
Often times when you walk...
How AI helps to retain more service customers
The current inventory shortage presents a problem for dealership service departments. Fewer new vehicle sales will translate to fewer service customers in the coming...
Alex Goldfayn on overcoming fear and doubt to become a world...
When you become the leader of an organization, start a business, or take on any kind of entrepreneurial path, oftentimes you are also met...
The critical missing piece to your digital sales strategy
On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, discusses the most critical piece in your digital sales strategy, which...
The benefits of conducting process performance reviews
On the latest episode of Kain and Co., host David Kain, President of Kain Automotive, discusses process performance reviews. They were also called internet process performance...
The benefits of using a phone call script for auto sales...
On the latest episode of Kain and Co., host David Kain, President of Kain Automotive, talks about using a phone call script or outline when...
WSJ best-selling author Alex Goldfayn explains the power and profitability of...
Are you still using the phone to generate sales in today’s digital retail environment? If not, this is something that you should get back...
A guide to understanding the ROI of your phone calls
Every interaction you have with a customer has an impact on your bottom line and the reputation of your dealership. Whether that touch point...
A pandemic silver lining: the return of telephone
In a year where the pandemic brought the economy to its knees, dealers were forced into survival mode. Many dealers implemented strategies to stay...
Are Service Department Hours in Line with Customer Needs?
Call tracking and lead management provider, CallSource, analyzed 106 million inbound phone calls to dealerships over three years. Of those calls, more than three-quarters...
