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market share

Dealers Growing Market Share: What Really Separates Them from the...

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With multiple automotive conferences and expos filling the schedule, October has become known to many in the industry as “conference month.” This year, as with every year, these gatherings will be filled with vendors hawking the latest shiny objects to scores of well-meaning, though mostly naïve, automotive managers. The shiny-object sellers will claim their latest […]
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newscast

Assumptive Selling: Treat Every Up as a Qualified Buyer | How...

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Today on CBTNews.com - Wednesday, October 10th, 2018: Assumptive Selling: Treat Every Up as a Qualified Buyer - Steve Stauning Every dealer wants to see their...
qualified buyer

Assumptive Selling: Treat Every Up as a Qualified Buyer – Steve...

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Every dealer wants to see their sales improve without having to spend more money on generating new leads, and that means making the most of every customer experience that comes through the doors. Here to tell us why every salesperson should treat every Up like a qualified buyer is Steve Stauning, Founder and President of […]
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Steven Stauning

Using Customer Experience to Shied Your Dealership from Disruption

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When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart from their competitors by providing a great product and a spectacular customer experience. As the Auto Industry enters an unfamiliar scene with the introduction of car subscription services, ride sharing, and […]
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newscast

Your Customer Experience Will Determine Your Dealership’s Success | Tesla Employees...

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Today on CBTNews.com - Monday, July 16th, 2018: Your Customer Experience Will Determine Your Dealership's Success When you think of businesses with outstanding customer service, it’s...

Simple Changes That Increase Profits | Porsche Equips 189 Dealerships With...

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  On today's CBT Newscast for Friday, March 2nd, 2018: Simple Changes That Increase Profits Steve Stauning, Founder of SteveStauning.com and regular contributor at CBT News, sat down...
Profits

Simple Changes That Increase Profits

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  Steve Stauning, Founder of SteveStauning.com and regular contributor at CBT News, sat down with CBT’s Joe Gumm to discuss some simple changes you can make to increase profits at your dealership. Demo drives can seem redundant to the salesperson, but Steve wants you to avoid that rut and not miss out on opportunities. There are […]
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Steve Stauning

Steve Stauning: How to avoid the steps to the sale that...

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  As a dealership, you have salespeople who know a lot about the customer’s buying process and how to initiate it. Steve Stauning, author, contributor to CBT Magazine, and founder of SteveStauning.com, says knowing the problem isn’t the issue. It’s causing the problem in the first place that’s not getting the job done.
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newscast

Bill Ford: $11 billion investment will make profit per vehicle “remarkable”...

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  On today's CBT Newscast for Wednesday, January 17th, 2018: Steve Stauning: How to avoid the steps to the sale that customers dislike As a dealership, you...
website

Steve Stauning: Goals with website leads

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You spend a lot of money on advertising and marketing, but when it comes to driving potential car-buyers to your website, what’s the ultimate goal to growing website leads, calls, and sales? We spoke to Steve Stauning, President and CEO of SteveStauning.com, and got his top five things your dealership can do now to prepare for […]
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