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Take your dealership to the next level with this collection of auto retail training articles. Covering fixed ops, sales, F&I, BDC, and management.

Four Ways to Help Consumers Move Past Anxiety During the Car Buying Process

car buying experience
When you hear accounts of those who have purchased cars or articles that touch on the emotional side of the car buying process, many mention the feeling of anxiety. From walking into the dealership to deciding how much they are willing to pay, consumers...

Should You Use Lateral Support as a Service Department Dispatch System?

lateral support
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of technicians, consideration about the nuances of the franchise in question and quality and quantity of the service advisors employed. Each...

Interesting Players in the Race to Dominate the EV Industry

EV market
It’s no surprise that electric vehicles (EVs) have become increasingly popular within the past decade. They are appealing to consumers because they can save money since they don’t require constant re-fueling, they are convenient because they can be charged without owners having to leave...

Dietmar Exler to Step Down from Mercedes-Benz USA

Mercedes-Benz USA
Mercedes-Benz USA CEO Dietmar Exler will be moving on to other ventures, as he announced to the board on Thursday that he will be stepping down. His exact plans for the future have not been revealed, but according to Automotive News Europe, he has...

How Innovation is Expanding Entrepreneurial Opportunities in the Retail Auto Industry

auto
It’s an exciting time to be on the road. Not since the days when humans transitioned from equine transit to machine has there been so much rapid development in the field of transportation. For those who are entrepreneurial-minded, there’s an explosion of possibilities available...

6 Simple Tools To Boost Your Productivity

productivity
If you own or work at a company such as a dealership you’re an authorized seller and have a mass amount of business coming through you and or your employees at an almost incessant pace. It can be a challenge to manage daily tasks...

The Economic Facts for Automated Recon

recon
Dialing in your recon processes to a three-to-five-day time to line (T2L) turnaround is like making money. In fact, it is about making money — real, measurable money that improves used car department profitability. Dealers tell us they make $50 in cost, gross improvement and...

Escalating Tariff Threats Still Loom Over U.S.-China Trade Deal

tariff
Last week, President Donald Trump fulfilled his promise of raising tariffs on China from 10% to 25% on about $200 billion of Chinese goods. Trump has made it clear that he is a “tariff man” and thinks they are a great tool to use...

Larry Dorfman Steps Aside as Chairman and CEO of APCO Holdings, LLC.

APCO Holdings
NORCROSS, Ga. — May 16, 2019 —After 35 years, Larry Dorfman has decided to step aside as Chairman and CEO of APCO Holdings, LLC. and assume a role as Senior Advisor to the company to allow himself more time to focus on his family...

How to Turn your Detail Bay into an Alternative Revenue Stream

detail bay
Dealerships pay a lot of attention to sales, service and parts, but where does the detail department fit in? Does it belong to sales? Does it belong to service? This is a common debate at most dealerships. Everybody recognizes that the vehicles need to...

HEADLINES

problem solvervideo

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...
newscastvideo

Week In Review: How to Embrace Industry Change and Adapt to the Needs of...

CBT News Week In Review for Friday, May 24th, 2019: How to Embrace Industry Change and Adapt to the Needs of Your Customers - Natasha...
successfulvideo

CRM Managers, BDRs, and How to Be Successful

On this week's episode of On the Mark, Mark Tewart talks about hiding behind texts and emails to avoid making a phone call and...
cash

Converting the Cash Buyer in F&I – It Could Be Easier Than You Think

There has never been an F&I manager in the history of the car business that has ever been excited to work a ‘cash deal’....

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...

CRM Managers, BDRs, and How to Be Successful

On this week's episode of On the Mark, Mark Tewart talks about hiding behind texts and emails to avoid making a phone call and...

Advice for Buying or Selling a Dealership

On this week's episode of Kain & Co., David Kain talks to Hal Feder of Murphy Business & Financial Services about what advice he...