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Take your dealership to the next level with this collection of auto retail training articles. Covering fixed ops, sales, F&I, BDC, and management.

How Many Change Agents Work at Your Dealership?

change agents
Our industry faces not waves of occasional change -- but constant, everyday change that can help or hurt a dealership depending on how well you sense and respond to it. These everyday change catalysts include evolving business models such as car sharing, changing consumer...

Dealing with Higher Interest Rates – 3 Tips to Help F&I Weather the Storm

F&I
Dealers seem to be getting a lot of bad news these days. Tariffs threatening to increase the prices of new cars, sales slowing down, used car inventory costs rising at auctions, and now the downstream effects of rising interest rates. No matter what side of...

The Difference Between Joy and Happiness

happiness
The world in which we live is very much centered around self advancement and, alternatively, protecting ourselves from harm and challenges. There is nothing wrong with wanting to be the best version of yourself. In fact, I mentor people from the wellspring of this...

Five Common Mistakes Dealers Make in the Trade-In Process

trade-in
Clinching a sale often pivots on a customer’s trade-in. And while the exact number of vehicle sales that include a trade aren’t tracked in the industry, NADA members report approximately 65.6 percent of used vehicle inventory comes from trade-ins on new and used vehicle...

How to Cut Costs and Improve Quality in your Service Department

costs
A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more frequently than your sales department. There is huge potential here to deliver a quality product (service) to customers and cement...

6 Video Ideas for Social Media Outreach

social media
Social media is the next frontier for customer outreach and connection. Video content, in particular, is a powerful tool for engaging with your buyers and building your brand. If you’re new to the medium, though, making a video can be overwhelming. You may not...

Why You Should Terminate Underperforming Staff in Your Dealership

staff
Everyone could name someone they work with now that probably shouldn’t have the role they are in. They arrive at work with a chip on their shoulder, a lackadaisical or entitled attitude, or a combative nature. It’s a person who is hard to work...

SUV Sales Rise While Customer Savings Fall: The Story of October’s Auto Sales

auto sales
October was a bit heavier on the tricks than treats when it came to auto sales. When compared to last year’s numbers, October is expected to see an approximate decline of 1.9 to 2.1 percent as projected by Cox Automotive and Edmunds respectively. Edmunds...

5 Simple Ways to Make your Employees Happy

employees
Of course, if you ask an employed person what would make him or her more happy at work, you’d oftentimes get responses like “a raise” or “more pay” or “a higher salary.” This, however, is not always possible for you as a leader. Fortunately,...

The Right and Wrong Ways to Host a Holiday Party

holiday party
With winter around the corner and the holiday season coming along with it, you may already be setting your mind to this year’s company holiday party. While some might find holiday parties lose-lose ventures that make no one happy, with careful planning, you can...

HEADLINES

dealerscience

Car and Driver and DealerScience Announce Car Shopping’s First Accurate Consumer Payment Tool

ATLANTA—November 7, 2018 – Hearst Autos, parent to Car and Driver, and DealerScience today announced a first in car shopping. Consumers researching and shopping...
networkvideo

The Friend of a Friend: Uncovering the Extended Networks within Your Current Clientele –...

Amazing things can happen when you know the right people, and getting out of your comfort zone allows you to network better to make...
newscastvideo

Uncovering the Extended Networks within Your Current Clientele | Veteran’s Day Has a Special...

Today on CBTNews.com - Monday, November 12, 2018: The Friend of a Friend: Uncovering the Extended Networks within Your Current Clientele - David Burkus Amazing things...
Joe Verde

Veteran’s Day Has a Special Meaning For Trainer Joe Verde

While most readers associate Joe Verde with his dynamic training classes on sales and sales management, you probably don’t know that he grew up...

The Problem with High Turnover Rates

  On today's episode of Straight Talk, David Lewis talks about the problem with high turnover rates in the car business and how it can...

Make This Saturday a Day of Success

Being confident in yourself can make all the difference when it comes to selling a car. Turn today into a powerful day of success...

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig talks to you about how to achieve fanatical customer care in your fixed-ops department.