Articles

Our industry faces not waves of occasional change -- but constant, everyday change that can help or hurt a dealership depending on how well you sense and respond to it. These everyday change catalysts include evolving business models such as car sharing, changing consumer...

Dealers seem to be getting a lot of bad news these days. Tariffs threatening to increase the prices of new cars, sales slowing down, used car inventory costs rising at auctions, and now the downstream effects of rising interest rates. No matter what side of...

The world in which we live is very much centered around self advancement and, alternatively, protecting ourselves from harm and challenges. There is nothing wrong with wanting to be the best version of yourself. In fact, I mentor people from the wellspring of this...

Clinching a sale often pivots on a customer’s trade-in. And while the exact number of vehicle sales that include a trade aren’t tracked in the industry, NADA members report approximately 65.6 percent of used vehicle inventory comes from trade-ins on new and used vehicle...

A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more frequently than your sales department. There is huge potential here to deliver a quality product (service) to customers and cement...

Social media is the next frontier for customer outreach and connection. Video content, in particular, is a powerful tool for engaging with your buyers and building your brand. If you’re new to the medium, though, making a video can be overwhelming. You may not...

Everyone could name someone they work with now that probably shouldn’t have the role they are in. They arrive at work with a chip on their shoulder, a lackadaisical or entitled attitude, or a combative nature. It’s a person who is hard to work...

October was a bit heavier on the tricks than treats when it came to auto sales. When compared to last year’s numbers, October is expected to see an approximate decline of 1.9 to 2.1 percent as projected by Cox Automotive and Edmunds respectively. Edmunds...

Of course, if you ask an employed person what would make him or her more happy at work, you’d oftentimes get responses like “a raise” or “more pay” or “a higher salary.” This, however, is not always possible for you as a leader. Fortunately,...

With winter around the corner and the holiday season coming along with it, you may already be setting your mind to this year’s company holiday party. While some might find holiday parties lose-lose ventures that make no one happy, with careful planning, you can...