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Take your dealership to the next level with this collection of auto retail training articles. Covering fixed ops, sales, F&I, BDC, and management.

6 Surprising Stats For F&I Managers That Can Help You Sell More Products

f&i
F&I managers are immediately at a selling disadvantage compared to the other profit centers in the dealership. They have to sell the products and services that a customer may or may not ever need or use. It’s often an intangible sale. No immediate benefit,...

Why Automotive Needs to Get More Personal

personal
The best salespeople in any industry have something in common: They get to know you first. They don’t ask you, “What are you interested in buying?” when you walk in the door. It doesn’t matter whether they’re trying to sell you a car, a...

5 Qualities Every Successful Salesperson Needs to Have

salesperson
Want to improve your sales capacity? While some salespeople have an innate sense of how to rise above the pack, the truth is anyone with desire and patience can learn to be a fantastic salesperson. They do this by identifying what makes a great...

How Your Dealership Can Benefit From Having An Online Salesperson

online salesperson
Are you looking for a way to increase business? The answer may be to hire a designated online salesperson at your dealership. The internet has revolutionized how businesses and customers operate. For dealerships, those who have embraced online platforms, generally see them solely as...

Do Cryptocurrencies Like Bitcoin Belong in Your Dealership?

bitcoin
Unless you’ve been hiding under a rock for the last several years, you are familiar with Bitcoin and the excitement surrounding blockchain technology. Also known as cryptocurrency, these electronic currencies are becoming more popular as a means of payment. The tricky thing with Bitcoin and...

Energy Equals Success: Meet F&I Expert Rebecca Chernek

f&i
Trailblazer, Self-starter, Motivator- Rebecca ‘Becky’ D’Amico Chernek has many monickers she’s earned through the years. In 1986, she was hired as the first woman to sell autos for Al Packer Lincoln & Mercury in Baltimore. In 1989, she took on the role of F&I Manager for Ron...

Should The Threat of New Tariffs Worry Auto Retailers?

tariffs
With President Donald Trump's move to impose new tariffs on car materials from foreign suppliers, there has been a massive amount of pushback from individuals and corporations. Despite the satisfactory status of the auto market at the moment, many fear that new tariffs could...

3 Reasons Why Your Service Department Needs More Return Customers

return
Any business owner understands the importance of customer retention and creating a loyal client base, however, many dealerships struggle with this practice in their service departments. As the cost of customer acquisition continues to rise, here is a refresher on why return customers are so...

Make Your Service Department More Profitable With These Tips

service department
Maintaining a profitable service department is one of the best ways to ensure that your dealership turns a profit, even when people aren’t buying vehicles. However, the service department often gets overlooked and lost in the shuffle of daily operations. By doing a few...

6 Things To Keep In Mind When Revamping Your Website

revamping
A/N: For cohesiveness, it’s recommended that you read the first part of this two-parter article. After you are sure that you need to revamp your website, it might be difficult to figure out how to work with your designer and content creators to create the...

HEADLINES

newscastvideo

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops | Promises and...

Today on CBTNews.com - Thursday, September 20th, 2018: Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops - Jim Roche According to a recent...
digital retailing

Promises and Pitfalls of Migrating Financing Online

You’ve heard the pitches. And it’s true that the technology is impressive. Yet, when digital retailing vendors attempt to sell to dealerships what they...
retaining employeesvideo

Attracting and Retaining Good Employees

Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has...
fixed-opsvideo

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops – Jim Roche

According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche,...

Accountability: Achieving More Clarity by Giving More Feedback

On this week’s episode of Hard Truths with Dave Anderson, Dave continues his conversation about accountability, particularly about clarity. Once you have clarity as a manager,...

The Activity Habit

  On today's episode of Kain & Company, David Kain goes over what he calls the "Activity Habit," creating a sound foundation for your sales...

The Future of Digital Marketing

On today's episode of Auto Marketing Now, Brian Pasch discusses the future of digital marketing and the importance of being part of an ecosystem...