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Take your dealership to the next level with this collection of auto retail training articles. Covering fixed ops, sales, F&I, BDC, and management.

Will Automation Affect the Auto Retail Workforce?

automation
Automation is at work in the automotive industry. Processes in manufacturing are now driven in large part by AI-powered machines that can operate round the clock rather than an eight-hour shift. Fewer journeyman-status employees like tool-and-die makers and machinists need to be on staff....

Creating Lifetime Customers in Post-COVID-19 Commerce

customers
COVID-19 forced companies and consumers to adapt rapidly to stressful circumstances. E-commerce became pivotal, and contactless service a necessity. The script for how we interact with each other has been fundamentally rewritten over the last months. These learned behaviors aren't going away any time soon....

Volvo CEO Makes Bold Prediction for EV Adoption

Volvo
The price of crude oil has recently hit historically low levels. Manufacturers are offering incredible incentives on new vehicle purchases. And in the United States, only 1 in 273 vehicles on the road were electric-powered, passing the 1 million-unit mark in 2018. Yet, Volvo...

Working with Subprime Shoppers Part of the New Normal?

subprime
The US economy will rebound, as it always does. Between today and an eventual stabilization, there are bound to be significant challenges for business and consumers alike. Retailers like JC Penney, J Crew, and Neiman Marcus have filled for bankruptcy among the disruption, and...

Five Ways to Make Your Dealership’s Brand Irresistible to Customers

customers
Think about your favorite products. What is it that attracts you to them? Is it the product itself? Is it the messaging around it? It's likely both. When it comes to branding, the product, messaging, and entire buying process intertwine. Each element impacts how...

How Service Kiosks Affect Fixed Ops

service
Self-service kiosks have started to pop up in more dealerships. What started out as a novelty, is quickly being hurled into the mainstream, partly with the help of the COVID-19 pandemic. In a world of ever-increasing automation and out of desires for less contact...

Six Ways to Keep From Overwhelming Your Employees with Communication at Your Dealership

communication
A study of 1,000 employees conducted by Adobe revealed that people, on average, spend five hours a day checking email. This time includes the checking of work and personal emails. The five hours does not even account for additional communication channels like instant messaging,...

Disposing of Wholesale Inventory an Escalating Problem

wholesale
Auto sales continue to defy the pandemic forecasts, improving with each passing week. Rather than the predicted 70 to 80 percent decrease in new vehicle sales, most areas are roughly 50 percent lower sales volume compared with the same time frame in 2019. That’s positive...

How to Use Package Selling During COVID-19 to Increase F&I Profits

packages
As car shoppers slowly start to come back to the dealerships, F&I managers will have to become more creative in the way they sell product. Buyers may be lured into the store with 0% financing, longer terms, and deferred first payments but there is...

Uber Slashes Jobs Yet Again: What it Means

Uber
Just like most businesses, Uber has taken a huge hit in the midst of the novel coronavirus. The rideshare giant has announced it will be cutting 3,000 more employees after thousands of employees lost their jobs just a few weeks ago. In early May,...

HEADLINES

road to the sale

Road to the Sale: Selling in the Age of COVID

Why Talk about the Road to the Sale? We (three) have been in the auto business long enough to cultivate a lot of gray hairs...
data security

New Report Suggests Data Security at Dealerships is Serious Concern

A report released today on the susceptibility of data breaches has identified auto dealerships as being a potential target. The 2020 Shred-it Data Protection...
Mark Schienbergvideo

On CBT News for June 1, 2020: GNYADA President Mark Schienberg Discusses the Impact...

Today on CBTNews.com - Monday, June 1st, 2020: GNYADA President Mark Schienberg Discusses the Impact of COVID-19 on New York Auto Dealers On today's show, we...
marketing updatevideo

Weekly Marketing Update with John Fitzpatrick – [5.29.20]

In today's segment, we’re pleased to welcome back John Fitzpatrick, President and CEO of Force Marketing, who provides CBT with a weekly marketing update....

Building a Culture Around Your Dealership’s Digital Retailing Process

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel