spot_img
spot_img

Five tips that will keep your dealership evolving into the tech world for the next 10 years.

So, with the evolving tech world all around the auto industry, some people believe dealers will need to evolve as well to keep up. In a recent article by Forbes, it cites a Frost and Sullivan research report on the future of automotive retail.

The report suggest the five functions dealers need to address in the foreseeable future to survive: starting with the brick and click dealerships store itself…they suggest using digital technology (screens, tablets, holography, simulators and power walls instead of cars on display). It needs to have interactive pop ups with augmented or virtual reality experiences.

Secondly, your staff. Frost and Sullivan says staff will always play a crucial role in your sales environment. They suggest your staff needs to focus on using digital retail tools…and they say sales commission needs to be abolished immediately.

Thirdly, Frost and Sullivan say online sales needs to include booking or selling a new car, ownership models (online finance or leasing) to selling parts and service booking online.

Number four: going beyond the car sale and into mobility services…. thinking of cars as a service model. Frost and Sullivan suggest looking at all other services your dealership can package around mobility and sell to clients.

And five: KPIs drive behavior, so Frost and Sullivan say the key to changing the model lies there. They say OEMS and dealers need to shift away from KPIs which drive unintended consequences or gaming behavior and embrace true estimations of customer satisfaction, customer footfall; including ratings and reviews from those who have not bought a car, not just those who have.

spot_img
Anna Delvillar
Anna Delvillar
Anna Delvillar is the editorial coordinator and a staff writer at CBT News. She graduated with a B.A. in English Composition from Georgia State University and has five years of experience developing content strategy and writing for automotive, tech, and small business media.

Related Articles

spot_img

Latest Articles

From our Publishing Partners