Thursday, November 26, 2020
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employees

How to develop employees if you cannot promote them during COVID-19

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Considering all the ways the COVID-19 pandemic is likely impacting your dealership, it may be a stretch to think about offering a promotion to your all-star staff members. It may not be in the front of your mind, but it is crucial to think of ways to continue developing and building your workforce. While the […]
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reputation

Four ways to manage your dealership’s online reputation

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How important is reputation? If the stats are to be believed, pretty vital. According to the World Economic Forum, more than 25 percent of a company’s market value is directly attributable to its reputation. Additionally, 41 percent of companies that experienced a negative reputation reported a loss of brand value and revenue. Think about the […]
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turnover

The Biggest Profit Killer Dealers Still Won’t Talk About

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It’s no secret, the automotive business has been struggling for years with low-profit margins and employee turnover now hitting an all-time high of 46%. However, dealers are often hesitant to talk about the actual root cause of the issue. Cox Automotive’s 2019 Dealership Staffing Study found, “with an average cost of $10,000 per new hire […]
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General manager

3 Items a First-Time General Manager Needs to Focus On –...

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On today’s show, we welcome back Your Car Guy, Shawn Hays, General Manager at Carter Myers Colonial Chevrolet in Richmond, Virginia. This is Shawn’s first time in the role of general manager and he has been with CMA for eight months. He says coming aboard during the UAW strike last fall, and now dealing with […]
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Mark Tewart

Evaluate Your Sales Training, Is it Up to Par? – Mark...

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Consistent training for your sales staff is crucial to winning every customer that comes into the showroom. However, dealers often say that they don’t have the time or man-power to devote to adequate training. Here to debunk those fallacies is Mark Tewart, President of Tewart Enterprises, best-selling author of “How To Be A Sales Superstar” […]
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Walmart

As CVS and Walmart Make Masks Mandatory, Should Dealers Follow Suit?

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Effective July 20th, CVS Health will require that all customers wear face masks while shopping in their stores nationwide. Walmart has also announced that all their shoppers in the United States will also be required to wear masks while in the store. A statement from CVS COO Jon Roberts says, “With the recent spike in […]
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Dave Anderson

Dave Anderson on Setting Up a Newly Promoted Manager for Success

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This week, one of our viewers sent in the question: We’ve been busy, and I need another manager. What’s the best way to help someone I’m promoting, who’s never managed before, get off to a great start in their new position? Dave Anderson, leadership expert and President of LearnToLead, says dealers really mess this up […]
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Mark Tewart

Mark Tewart Talks About the Importance of Providing Consistent and Quality...

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On today’s show, we’re pleased to welcome back Mark Tewart, President of Tewart Enterprises, best-selling author of “How To Be A Sales Superstar” and host of On the Mark right here on CBT. Mark and Jim discuss where the auto retail industry is headed, reducing overhead costs, and how to improve staff training efforts. Did you enjoy this […]
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LearnToLead

How Managers Can Better Train Their Staff After the Pandemic –...

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On today’s show, we’re pleased to welcome back Dave Anderson, motivational speaker, leadership strategist, and President of LearnToLead. Last time Dave was on our show, he tackled how managers should deal with the varying degrees of employee entitlement. In today’s segment, Jim and Dave discuss tips for doing better a job of training your staff post COVID-19. Did […]
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service

How Service Kiosks Affect Fixed Ops

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Self-service kiosks have started to pop up in more dealerships. What started out as a novelty, is quickly being hurled into the mainstream, partly with the help of the COVID-19 pandemic. In a world of ever-increasing automation and out of desires for less contact with other humans, it is important to take a look at […]
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