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hours per RO

4 innovative ways to grow your service department’s hours per RO

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Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t...
KPIs

KPIs to measure that keep dealership inventory on track

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KPIs are the one way to gauge if your dealership is on the right track. So every car dealer measures, analyzes and checks accuracy...
gross profit

4 vital ways you can further improve gross profit percentage

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Of the KPIs your dealership must focus on, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department...

5 simple ways to improve customer retention and satisfaction

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If your clients aren’t happy with your services, you won’t be able to keep up with the other Key Performance Indicators (KPIs) that are...

Can service departments improve fixed ops coverage?

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The average car dealership relies on fixed ops to bring in enough income to cover the operating expenses. With the latest chip shortages and...
Effective Labor Rate

Why Effective Labor Rate is the KPI car dealers should keep...

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Recently we discussed the top KPIs you should monitor to ensure maximum profit in the New Year. One of the most important to consider...
service

KPIs that service departments should track and improve to start the...

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The start of a new year is a great time to take inventory of where the service department has succeeded and determine what could...
loyalty marketing program

Key components your dealership needs for a robust digital marketing strategy

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On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, explains how to make plans for digital marketing strategy as you...
email

How to improve email marketing effectiveness in 3 simple tips

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When you mass email contacts with broad messages you ruin your database. Case in point, my dad recently bought a gently used Hyundai Sonata....
marketing used cars

Are certain metrics throwing off your used car and lead management...

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Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...