Saturday, May 21, 2022

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year in a row but warned that “the ability to meet customer expectations for prompt service and repairs will be undermined” due to the current coronavirus pandemic, or COVID-19. Although consumers are […]
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Kimberly Hurley
Kimberly has over a decade of experience as a freelance writer, specializing in article writing and blog creation across a wide range of industries including healthcare, manufacturing, and investigations. She enjoys working with clients throughout the world to help them create engaging, accurate content that will both reach their existing audiences and attract new followers.

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