On CBT News for March 30, 2020: Brian Pasch Explains Why Now Might Be the Right Time to Fast-Track Your Digital Retailing Efforts


Today on – Monday, March 30th, 2020:

Brian Pasch Explains Why Now Might Be the Right Time to Fast-Track Your Digital Retailing Efforts
On today’s show, we continue our Coronavirus Coverage by speaking with longtime CBT contributor and Founder and CEO of PCG Companies, Brian Pasch. Jim and Brian talk about digital retailing, video messaging, and how dealers can stay busy if they must close their store.

Brian PaschCustomer Satisfaction Increases but Detriments Expected Due to COVID-19
Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year in a row but warned that “the ability to meet customer expectations for prompt service and repairs will be undermined” due to the current coronavirus pandemic, or COVID-19. Although consumers are reportedly happier as of this report, shortages of parts and interruptions of global supply chains are expected to continue impacting automotive manufacturers, dealers, and consumers even after the pandemic has run its course. Read More

Brian PaschSix Tips on How to Manage Your Dealership Team While Working Remotely
COVID-19 is changing everyone’s daily routines, especially when it comes to the workplace. Most businesses that are customer-facing are having to shut their doors and take their work processes online. This situation can be incredibly challenging for companies who have never had any experience with remote work. Nevertheless, this is a unique issue for dealerships, whose teams are typically always onsite and likely heavily depend on working in a showroom area. Read More

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For over 11 years, CBT News has been informing and helping automotive retail professionals grow their businesses and thrive in their careers through an awarding-winning, on-demand streaming platform. With exclusive interviews featuring the biggest names in the industry, daily newscasts, up-to-date market data, and exclusive articles covering the latest trends, CBT News is your #1 source for auto industry news and content.

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