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declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as...

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In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the...
TrueCar

How TrueCar helps auto dealers provide Amazon-like customer experiences — Jay...

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As the automotive industry undergoes significant technological change, TrueCar aims to help dealerships provide total customer satisfaction for every transaction. Recently, CBT News anchor Jim...
dealer

Marketing in uncertainty: Best practices for car dealerships

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Since 2020, uncertainty has become a running theme for the automotive industry. From material shortages to factory shutdowns, the pandemic became a significant disruption.    While...
Kia, sales volume

Kia dealerships place last in customer sales satisfaction

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Kia is warning its American dealers about poor performance, in response to a J.D. Power study. The research, which analyzed customer sales satisfaction in the...

What resource dealers need to sustain customer success with Outsell’s Mike...

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Customers of today demand that businesses cater to their requirements and give them a more personalized shopping experience. Mike Wethington joins us on today's...
Automotive Ventures EVs startups connected car, charging stations

GM reassures customers that the new software is ‘a business for...

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GM predicted earlier this year that by 2030, software-as-a-service will bring in $20 billion annually. Nonetheless, General Motors currently has hundreds of data scientists...
no fault found diagnosis

How service departments can handle no fault found diagnosis

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You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail...
shop

How to bring more high-value work to your body shop

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For most autobody and collision repair shops, the main income source is from insurance claims. Although it’s steady work for body shops, especially for...
F&I

A simple shift in wording can bring better closes in F&I

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No one likes being ‘sold’. We all shrink away when we hear something that even remotely sounds like a sales pitch and in F&I,...
Anderson

GM Nick Anderson discusses how COVID-19 transformed the customer experience at...

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This year marks the tenth annual, 40 under 40 list from Automotive News. On today’s show, we’re pleased to welcome one of their honoree’s...