Your #1 source for auto industry news and content

Home Tags Customer satisfaction

Tag: customer satisfaction

Digital channel users score higher in satisfaction, Net Promoter Scores, and lower service costs, according to J.D. Power study.

Digital engagement is crucial for customer satisfaction and cost savings

0
Digital channels have emerged as the most efficient and effective way for auto lenders to maintain or grow their profitability despite the current macroeconomic...
declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as...

0
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the...
TrueCar

How TrueCar helps auto dealers provide Amazon-like customer experiences — Jay...

0
As the automotive industry undergoes significant technological change, TrueCar aims to help dealerships provide total customer satisfaction for every transaction. Recently, CBT News anchor Jim...
dealer

Marketing in uncertainty: Best practices for car dealerships

0
Since 2020, uncertainty has become a running theme for the automotive industry. From material shortages to factory shutdowns, the pandemic became a significant disruption.    While...
Kia, sales volume

Kia dealerships place last in customer sales satisfaction

0
Kia is warning its American dealers about poor performance, in response to a J.D. Power study. The research, which analyzed customer sales satisfaction in the...

What resource dealers need to sustain customer success with Outsell’s Mike...

0
Customers of today demand that businesses cater to their requirements and give them a more personalized shopping experience. Mike Wethington joins us on today's...
Automotive Ventures EVs startups connected car, charging stations

GM reassures customers that the new software is ‘a business for...

0
GM predicted earlier this year that by 2030, software-as-a-service will bring in $20 billion annually. Nonetheless, General Motors currently has hundreds of data scientists...
no fault found diagnosis

How service departments can handle no fault found diagnosis

0
You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail...
shop

How to bring more high-value work to your body shop

0
For most autobody and collision repair shops, the main income source is from insurance claims. Although it’s steady work for body shops, especially for...
F&I

A simple shift in wording can bring better closes in F&I

0
No one likes being ‘sold’. We all shrink away when we hear something that even remotely sounds like a sales pitch and in F&I,...