Tag: customer satisfaction

loyalty

Keep Them Coming Back: 5 Ways to Build Customer Loyalty

Customer loyalty is the foundation for any successful sales and marketing strategy at your dealership. The Pareto Principle, a widely cited stat, confirms this...
Trump

Trump Announces Tariff on Canadian Aluminum, Heating Up Trade Dispute

On Thursday, August 6th, President Donald Trump announced the United States would be re-imposing 10 percent tariffs on aluminum imports from Canada. The highly...
servicevideo

4 Disciplines that Create a Standard of Accountability in the Service Drive

In almost every state across the U.S., dealership service departments were considered essential services and allowed to remain open throughout the COVDID-19 pandemic. With...
service

Is Cost or Affordability the Reason for Declined Service Repairs?

According to NADA Data 2019, revenue in dealership service departments is steadily growing statistic. Between 2013 and 2019, dealerships’ total service and parts sales...
servicevideo

Bill Springer on What Consumers Value Most in the Service Department

DriveSure surveyed nearly 2,000 vehicle owners to find out what it takes to retain their service business at car dealerships and Bill Springer, President...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...