How dealers can build trust to keep customers coming back
One of the most valuable assets a dealership can have is not its inventory or even its service department. It's trust. Lose it once, and you could lose that customer...
TSLA379.620-6.85%
GM77.4751.365%
F12.0050.105%
RIVN12.065-0.395%
CYD23.975-1.515%
HMC34.6300.66%
TM198.5003.64%
CVNA59.2250.035%
PAG212.2000.15%
LAD289.28520.155%
AN161.9458.93501%
GPI242.87018.02%
ABG173.1609.11%
SAH63.4052.725%
TSLA379.620-6.85%
GM77.4751.365%
F12.0050.105%
RIVN12.065-0.395%
CYD23.975-1.515%
HMC34.6300.66%
TM198.5003.64%
CVNA59.2250.035%
PAG212.2000.15%
LAD289.28520.155%
AN161.9458.93501%
GPI242.87018.02%
ABG173.1609.11%
SAH63.4052.725%
TSLA379.620-6.85%
GM77.4751.365%
F12.0050.105%
RIVN12.065-0.395%
CYD23.975-1.515%
HMC34.6300.66%
TM198.5003.64%
CVNA59.2250.035%
PAG212.2000.15%
LAD289.28520.155%
AN161.9458.93501%
GPI242.87018.02%
ABG173.1609.11%
SAH63.4052.725%
customer satisfaction
Car buyer journey study shows record satisfaction in 2025
Car buyer journey study shows record satisfaction as digital tools and AI reshape vehicle purchases
On the Dash:
Car buyer satisfaction hit a record high in 2025, driven by improved transparency,...
Digital engagement is crucial for customer satisfaction and cost savings
Digital channels have emerged as the most efficient and effective way for auto lenders to maintain or grow their profitability despite the current macroeconomic conditions. Customers who use digital channels...
J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995.
The negative trend in the consumer experience is echoed in other...
How TrueCar helps auto dealers provide Amazon-like customer experiences — Jay Nieman
As the automotive industry undergoes significant technological change, TrueCar aims to help dealerships provide total customer satisfaction for every transaction. Recently, CBT News anchor Jim Fitzpatrick sat down with Jay Nieman,...
Marketing in uncertainty: Best practices for car dealerships
Since 2020, uncertainty has become a running theme for the automotive industry. From material shortages to factory shutdowns, the pandemic became a significant disruption.  Â
While some issues have begun to stabilize,...
Kia dealerships place last in customer sales satisfaction
Kia is warning its American dealers about poor performance, in response to a J.D. Power study.
The research, which analyzed customer sales satisfaction in the mass market, ranked Kia last, placing...
What resource dealers need to sustain customer success with Outsell’s Mike Wethington
Customers of today demand that businesses cater to their requirements and give them a more personalized shopping experience. Mike Wethington joins us on today's episode of Inside Automotive to discuss...
GM reassures customers that the new software is ‘a business for us’
GM predicted earlier this year that by 2030, software-as-a-service will bring in $20 billion annually. Nonetheless, General Motors currently has hundreds of data scientists studying consumer behavior in order to...
How service departments can handle no fault found diagnosis
You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail your plans in a hurry. When...
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