TSLA373.470-0.25%
GM77.840-0.68%
F12.345-0.135%
RIVN16.425-0.525%
CYD41.080-0.79%
HMC24.305-0.175%
TM192.850-3.23%
CVNA405.5402.52%
PAG160.6450.645%
LAD275.180-1.21%
AN203.2700.3%
GPI341.0301.25%
ABG201.670-0.34%
SAH71.5700.35%
TSLA373.470-0.25%
GM77.840-0.68%
F12.345-0.135%
RIVN16.425-0.525%
CYD41.080-0.79%
HMC24.305-0.175%
TM192.850-3.23%
CVNA405.5402.52%
PAG160.6450.645%
LAD275.180-1.21%
AN203.2700.3%
GPI341.0301.25%
ABG201.670-0.34%
SAH71.5700.35%
TSLA373.470-0.25%
GM77.840-0.68%
F12.345-0.135%
RIVN16.425-0.525%
CYD41.080-0.79%
HMC24.305-0.175%
TM192.850-3.23%
CVNA405.5402.52%
PAG160.6450.645%
LAD275.180-1.21%
AN203.2700.3%
GPI341.0301.25%
ABG201.670-0.34%
SAH71.5700.35%


customer satisfaction

Car buying satisfaction

Car buyer journey study shows record satisfaction in 2025

- February 9, 2026
Car buyer journey study shows record satisfaction as digital tools and AI reshape vehicle purchases On the Dash: Car buyer satisfaction hit a record high in 2025, driven by improved transparency,...
Market Reports Articles
Digital channel users score higher in satisfaction, Net Promoter Scores, and lower service costs, according to J.D. Power study.

Digital engagement is crucial for customer satisfaction and cost savings

- November 15, 2023
Digital channels have emerged as the most efficient and effective way for auto lenders to maintain or grow their profitability despite the current macroeconomic conditions. Customers who use digital channels...
Headlines Sales & Marketing
declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand

- March 10, 2023
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the consumer experience is echoed in other...
Articles Headlines
TrueCar

How TrueCar helps auto dealers provide Amazon-like customer experiences — Jay Nieman

- February 8, 2023
As the automotive industry undergoes significant technological change, TrueCar aims to help dealerships provide total customer satisfaction for every transaction. Recently, CBT News anchor Jim Fitzpatrick sat down with Jay Nieman,...
Daily Automotive News Publishing Partners
dealer

Marketing in uncertainty: Best practices for car dealerships

- February 8, 2023
Since 2020, uncertainty has become a running theme for the automotive industry. From material shortages to factory shutdowns, the pandemic became a significant disruption.    While some issues have begun to stabilize,...
Sales & Marketing Articles
Kia, sales volume

Kia dealerships place last in customer sales satisfaction

- December 13, 2022
Kia is warning its American dealers about poor performance, in response to a J.D. Power study. The research, which analyzed customer sales satisfaction in the mass market, ranked Kia last, placing...
Articles Headlines

What resource dealers need to sustain customer success with Outsell’s Mike Wethington

- December 7, 2022
Customers of today demand that businesses cater to their requirements and give them a more personalized shopping experience. Mike Wethington joins us on today's episode of Inside Automotive to discuss...
Sales & Marketing Daily Automotive News
Automotive Ventures EVs startups connected car, charging stations

GM reassures customers that the new software is ‘a business for us’

- December 7, 2022
GM predicted earlier this year that by 2030, software-as-a-service will bring in $20 billion annually. Nonetheless, General Motors currently has hundreds of data scientists studying consumer behavior in order to...
Articles Headlines
no fault found diagnosis

How service departments can handle no fault found diagnosis

- October 26, 2022
You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail your plans in a hurry. When...
Fixed-Ops Articles
shop

How to bring more high-value work to your body shop

- October 14, 2021
For most autobody and collision repair shops, the main income source is from insurance claims. Although it’s steady work for body shops, especially for those associated with franchised dealerships, the...
Fixed-Ops Articles

Latest Articles

Sale of stakes in Bugatti Rimac and Rimac Group marks latest move in Porsche CEO Michael Leiters' sweeping turnaround effort.
Latest Articles 04/24/26

Porsche sells Bugatti Rimac stakes as it shifts focus to gas, hybrid models

Ford boosts U.S. assembly, Stellantis prioritizes turnaround strategy, Hyundai profit drops 24%
Latest Articles 04/24/26

Ford boosts U.S. assembly, Stellantis prioritizes turnaround strategy, Hyundai profit drops 24%

Toyota Mobility Foundation Names Innovators in Clean Freight as Detroit Winners of Global Sustainable Cities Challenge
Latest Articles 04/24/26

Toyota Mobility Foundation names innovators in clean freight as Detroit winners of Global Sustainable Cities Challenge

Baumann Auto Group
Latest Articles 04/24/26

Baumann Auto Group acquires Firelands Chevrolet of Norwalk in Ohio

Ford doubles down on U.S. assembly as trade policies shift industry strategy
Latest Articles 04/24/26

Ford doubles down on U.S. assembly as trade policies shift industry strategy

Stellantis to prioritize four core brands in turnaround strategy, sources say The automaker plans to shift funding toward Jeep, Ram, Peugeot, and Fiat while maintaining its broader portfolio. On the Dash: Expect increased product investment and marketing support for Jeep, Ram, Peugeot and Fiat. Regional and niche brands may see reduced volume but more targeted positioning and shared platforms. Platform-sharing and rebadging strategies could affect inventory mix and model differentiation. Stellantis will concentrate most of its investment on four core brands as CEO Antonio Filosa pushes a turnaround strategy set for release May 21, according to a Reuters exclusive. The automaker has identified Jeep, Ram, Peugeot, and Fiat as its priority brands. It will allocate a “material increase” in funding to them, driven by their stronger global sales and profitability, marking a shift away from the company’s previous approach of distributing investment more evenly across its portfolio. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered straight to your inbox. Stellantis will retain its 14-brand lineup, the largest in the industry, and will not shut down underperforming marques. Instead, the company will reposition secondary brands such as Citroën, Opel and Alfa Romeo to operate in regional or niche roles. These brands will rely on shared platforms and technology developed by the core brands while maintaining distinct styling and market identity. The strategy comes as Stellantis works to regain market share in the United States and Europe while facing growing competition from Chinese EV makers. The company earlier reported a 22.2 billion-euro charge tied to scaling back its EV plans, underscoring the urgency of the strategic shift. Its market valuation has also declined significantly in recent months. To support the transition, Stellantis will expand its use of shared “multi-energy” platforms that support electric, hybrid and internal combustion (ICE) vehicles. Additionally, the company is evaluating rebadging strategies and joint development programs, including collaborations with its Chinese partner, Leapmotor. Executives and investors backing the plan expect the increased focus on core brands to improve efficiency and strengthen financial performance. Analysts say Stellantis could still consider further consolidation if results fall short of expectations. Meta description (140 characters) Stellantis to boost funding for Jeep, Ram, Peugeot and Fiat, shifting strategy while maintaining its 14-brand global portfolio.
Latest Articles 04/24/26

Stellantis to prioritize four core brands in turnaround strategy, sources say

Hyundai's profit drops 24% as tariffs, weak global demand persist 
Latest Articles 04/24/26

Hyundai’s profit drops 24% as tariffs, weak global demand persist 

The latest JD Power-GlobalData forecast shows a decline in new car sales in April, but you can blame last year's tariff panic, not today's buyers.
Latest Articles 04/24/26

New car sales drop 7.3% in April, but don’t blame buyers

2026 Subaru Outback: Rugged evolution meets everyday practicality
Latest Articles 04/24/26

2026 Subaru Outback: Rugged evolution meets everyday practicality

Autonomous
Latest Articles 04/24/26

Autonomous future back in focus as Waymo expands, Uber reinvests billions


CBT News
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