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video

5 simple ways to master the professional F&I video call

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There was a time when no dealership (and certainly not F&I) thought much about handling any part of the car-buying process over video, but here we are. Deals had always been done in person and it was the one-to-one connection that helped the sales process a success. Sure, some customers still bristled at the often […]
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Can auto dealers compete with direct-to-consumer EV sales?

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To the Editor: It’s been a common theme for a while now that small dealerships won’t be able to survive as the big dealer groups...

A different approach to dealership hiring during a pandemic

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To the Editor: Great interview with Shawn Hays. Definitely an energy guy! I love how he has done the opposite of most every dealer and hired more...

NAMAD President Damon Lester shares his bold agenda for 2021

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2020 was a rollercoaster year for many minority dealers. To continue the conversation regarding diversity in automotive and to look ahead at 2021, we spoke with Damon Lester, President of the National Association of Minority Automobile Dealers or NAMAD. For those who are unfamiliar, the association advocates for diversity and inclusion throughout the automotive industry. […]
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GNYADA’s Mark Schienberg reviews the highs and lows NY dealers...

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Today on CBT News, Mark Schienberg, President of the Greater New York Automobile Dealers Association, joins the show to discuss a recent audit report released by the association. The audit covers the economic impact that new car dealers have on the regional economy. Schienberg begins the conversation by reviewing the year that it has been. […]
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Is your dealership capitalizing on the revenue opportunities from service recalls?

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On today’s show, we’re pleased to host a special Kelley Blue Book roundtable featuring Jade Terreberry, Director of Analytics for Cox Automotive, and Juan...
lessons

4 common lessons dealers and business owners learned in 2020...

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Today on CBT News, anchor Jim Fitzpatrick is joined by Joseph Michelli, CEO of The Michelli Experience and bestselling author. Michelli joins the show to look back on the lessons learned in 2020 and discuss his new book, Stronger Through Adversity.  Michelli opens the conversation by sharing what readers can take away from the tools […]
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Bergstrom Automotive

How to build a strong culture at any car dealership regardless...

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With 16 dealerships named to Automotive News' 'Best Places to Work', Bergstrom Automotive had the most dealerships to make the list. On today’s show,...
Facebook

Facebook’s Bob Lanham discusses 2021 marketing trends and what’s next...

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2020 has been an unforgettable year for the automotive industry for a variety of different reasons. As we look back on the year in automotive retail, we want to hear from Bob Lanham, who shares a unique perspective on the industry from his position as head of automotive retail at Facebook. Today, Lanham discusses the […]
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Hyundai

Hyundai USA CMO Angela Zepeda on the biggest marketing changes...

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When COVID-19 hit in the Spring earlier this year, many dealers dialed back their marketing dollars to prepare for a rough road ahead. However, automotive retail came through the pandemic with record sales while also keeping advertising costs to a minimum. On today’s show, we speak with Angela Zepeda, CMO of Hyundai USA about automotive […]
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