Tag: customers
Report identifies six customer journey challenges the auto industry faces
Customer feedback and surveys have unveiled areas in the auto retail industry that need to change for a better sales experience as well as...
The 4 essential rules to successful selling
On the latest episode of Straight Talk, host David Lewis, President of David Lewis & Associates, discusses the rules that are applied to every structured process,...
How to eliminate your customers’ fears
On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates, talks about understanding and eliminating your customers' fears...
Don’t let obstacles get in your way
Let's assume customers come into the dealership with a different agenda than you. They think all you want to do is sell them a...
How to make the most of your car dealership’s digital marketing...
Buyers today want to shop with the brands and the people they trust. Cox Automotive has done a lot of work around lead quality...
Twitter’s Guy Schueller shares advice for auto marketers as EVs gain...
Trends come and trends go, so what should your team be focused on for continued success in this new year? On today's edition of...
Give every customer a truly amazing car buying experience today
On today's Saturday Morning Sales Meeting, with auto retail expert Frank J. Lopes, find out the best ways you can show customers your value...
How car dealers can best showcase their value on Twitter
Virtually everyone in the automotive industry has been talking about the chip and inventory shortage and its impact. But not much talk has surrounded...
The difference between a ‘deal killer’ and a ‘deal pauser’ when...
Consumers today have more options than ever before leading to many of you dealing with client objections nearly every day. But, how you respond...
Doing more with less
Profound change is often triggered by adversity.
As we continue to deal with a pandemic that has reduced both staffing and inventory levels, there’s still...
