Tag: customer experience

The year was 2008 and all kinds of businesses were sinking in the quicksand of the Great Recession. When that economic hell broke loose,...

Much of what we accomplish in life is determined by what we think is possible. If we think something is possible then we feel...

It is a common misconception among dealers that once a customer has purchased a vehicle, they will remain a loyal customer for the rest...

On this week's episode of On the Mark, Mark answers a question from Eddie Wallace of Keith White Ford-Lincoln in McComb, MS about getting...

In a recent poll, consumers revealed that, along with politicians, car dealers are among the least trusted people in their daily lives. While some...

A recent study conducted by Ziebart International Corporation, to better understand consumer’s purchase habits within the Detailing and Auto Protection markets, found consumer’s number...

It’s not just for play anymore. Virtual reality has become mainstream in the electronics market, primarily with smartphone compatible VR headsets. In 2016, 6.3...

To have a true customer buying experience, some dealerships believe if everyone was happy during the process, it was a win-win. Other dealerships think...

Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well as what inspired her to write "15 Ways to Communicate Better...

AdvantageTec has all the proper DMS integration and texting solutions required for your staff to abide to the rules discussed below. We present you advantage txt:...