TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%


Customer Experience

customer success

The Value CDK Global’s Customer Success Model is Bringing to Dealers – John Hickey & Michael Seeman

- February 26, 2020
At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by John Hickey and Michael Seeman from CDK Global. John is the Executive Vice President of North America...
Daily Automotive News Sales & Marketing
customer rewards

How CDK Global’s New Customer Rewards Program Compares to Others in the Industry

- February 24, 2020
Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where host Jim Fitzpatrick discussed CDK Global's new customer rewards program with Bob Marvin and Leigh...
Daily Automotive News Sales & Marketing
demo drive

Don’t Be Like Everyone Else On The Demo Drive

- February 22, 2020
The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they want to drive. Hear what David...
Saturday Morning Sales Meeting Shows
dealer-fx

Provide an Outstanding Customer Experience with These Digital Solutions – Bill Lucchini, Dealer-FX

- February 21, 2020
At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Bill Lucchini, CEO of Dealer-FX, a company that aims to provide the absolute best consumer experience for...
Sales & Marketing Daily Automotive News
vehicle price

Why Vehicle Price is Actually Your Friend

- February 20, 2020
On this week's episode of Kain & Co., David Kain explains how giving the customer an actual vehicle price instead of avoiding doing so can actually help in negotiations.   VIDEO TRANSCRIPTION: David...
Shows
Joseph Michelli

New York Times Best-Selling Author Joseph Michelli On Airbnb’s 5 Leadership Lessons

- February 17, 2020
On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new book out titled “The Airbnb Way:...
Management & Leadership Sales & Marketing
customer-centric

Customer-Centric Selling

- February 15, 2020
Today's industry is all about customer centric selling. On today's Saturday Morning Sales Meeting, Mark Tewart discusses how to have your best Saturday ever by focusing on the customer and...
Saturday Morning Sales Meeting Shows
experience

4 Simple Ways to Personalize the F&I Experience

- February 14, 2020
We live in what people are calling The Age of the Consumer and for the F&I department, it means a fresh focus on providing an experience that is markedly different...
Sales & Marketing F&I
Jenn Reid

How Technology is Helping to Bridge the Gap Between Online and Showroom Shopping – Jenn Reid, Equifax

- February 11, 2020
On today’s show, we’re pleased to welcome back Jenn Reid, Vice President of Automotive Marketing and Strategy Leader for Equifax. Jenn and Jim discuss new developments in the car buying...
Daily Automotive News Sales & Marketing
conversation

5 Icebreakers That Will Start a Sale Off Right

- February 10, 2020
Most people are uncomfortable initiating a big purchase, especially a car. No matter how much research they've done before coming to your lot, most customers are shy to start, afraid...
Sales & Marketing Articles

Latest Articles

Penske Automotive to go private in $16.3 billion deal
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Penske Automotive to go private in $16.3 billion deal

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Record car payments, 84-month loans raise affordability concerns
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“Andrea Sells Cadillac” shares the social media habits that bring in buyers
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“Andrea Sells Cadillac” shares the social media habits that bring in buyers


CBT News
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