TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

David Lewis

Auto retail expert David Lewis discusses how car dealers can increase customer pay revenue

- June 28, 2021
On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right here on CBT News. Lewis begins...
Sales & Marketing Featured
customer engagement

Four ways to improve customer engagement at your car dealership

- June 23, 2021
If there’s one thing that dealers have learned in the past 17 months, it’s how to be adaptable. Aside from a select few instances, the business of selling cars was...
Sales & Marketing Articles
OfferLogix

Why penny-perfect payments are vital for both car dealers and car buyers – Aaron Bickart, OfferLogix

- June 22, 2021
Consumers today want a convenient and frictionless car buying experience, especially in the finance office. When car dealers don't provide penny-perfect payments to their customers, they could potentially miss out...
F&I Publishing Partners
service customers

3 ways car dealerships can compete for service customers

- June 18, 2021
With nearly 50% of the dealership's profits coming from the service and parts department, it is critical that you appeal to new customers on a regular basis. While earning new...
Fixed-Ops Sales & Marketing
payment platform

CDK Global announces launch of new payment platform, CDK OnePay

- June 17, 2021
Technology solutions firm CDK Global has unveiled its new CDK OnePay, which will serve as a revolutionary payment platform for dealerships. CDK Global partnered with payment software developer Global Payments...
Auto News Sales & Marketing

Did the pandemic shorten the path to a more transactional dealership website?

- June 1, 2021
Covid-19 hit like a shock wave in March 2020, shutting down dealerships, impelling them to adopt digital retailing (DR) as a low-touch transaction alternative to the legacy, showroom-based car buying...
Sales & Marketing Articles

Tim Storey, acclaimed author and life coach, on how to overcome negative thinking and renew your mindset

- May 19, 2021
Many are seeking out the help of a life coach after the past year of uncertainty, and even a year later, the future can still seem somewhat uncertain. On today’s...
Management & Leadership Featured
inventory

The importance of merchandising during inventory shortages – Nathan Fox, Cox Automotive

- May 18, 2021
Inventory shortages can oftentimes cast a shadow on an otherwise positive customer experience for car buyers. However, leveraging strategic merchandising strategies, and promoting the inventory you have on hand allows...
Publishing Partners Sales & Marketing
customer experience

What is the foundation of a truly exceptional customer experience for car buyers? – Aaron Bickart, OfferLogix

- May 18, 2021
Today on CBT News, anchor Jim Fitzpatrick welcomes back Aaron Bickart, Executive Vice President and General Manager of OfferLogix. OfferLogix focuses on innovative ways to advertise lease and loan payments...
Publishing Partners Sales & Marketing
F&I

Four tips for a top-notch virtual F&I sales experience

- May 14, 2021
Many industry experts are predicting that a slow exit from the worst of the COVID-19 pandemic and its effects on dealerships will force many to continue a trend towards offering...
F&I Articles

Latest Articles

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