Tag: customer experience

 A criticism dealers often hear from customers is that it takes too long to buy a car. However, there are plenty of ways to...

 Jim Fitzpatrick sits down with Ben Ellencweig, Partner at McKinsey & Co., on CBT News to talk about how dealerships must adapt to the...

On this week's episode of F&I Today, Becky Chernek invites Christopher Vester, COO at Hubert Vester Auto Group, to talk about personal growth, differentiating...

As of the last Census in 2012, there are 85 million mothers in the United States with children under 18. While the talk about...

 When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...

 We recently welcomed back Partner GM and VP of Paragon Honda, Brian Benstock to the CBT studios. Earlier this year, Brian presented a key...

What makes companies like Coca-Cola, Harley Davidson, Southwest Airlines and Disney successful? Is it because they sell the best product for the lowest price?...

 Like many other industries, automotive retail is constantly changing and evolving. From technology to customer experience, to service appointments, each area of the dealership...

When a customer walks into your showroom, what are they looking for? What do they expect as far as their customer experience, and how...

The automotive industry has evolved in ways we never would have thought possible even a decade ago. From the emergence of autonomous vehicles to...