TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

reviews

Why soliciting reviews is a solid business plan for dealerships

- May 5, 2021
The digital automotive marketplace and solutions provider Cars.com has hit a milestone, achieving 10 million customer reviews for local dealers on their platform. For the month of March 2021 alone,...
Sales & Marketing Articles
Mandi Fang

The most effective strategies for building customer engagement – Mandi Fang, Cox Automotive

- May 3, 2021
Client engagement is a valuable aspect of dealership operations. It is constantly evolving, making it crucial for car dealers to understand the best modern methods of building engagement. Today on...
Sales & Marketing Featured
customers

Aspects of an excellent customer experience

- April 29, 2021
One of a dealership’s biggest challenges is tailoring its operations to fit customer needs. In January, JD Power’s Executive Vice President of Strategic Development, Tim Copacia, facilitated a meeting between...
Sales & Marketing Articles

How transparent finance options can improve the online car-buying experience for customers – Aaron Bickart, OfferLogix

- April 20, 2021
Today on CBT News, host Jim Fitzpatrick is joined by Aaron Bickart, Executive Vice President and General Manager of OfferLogix. Bickart’s company focuses on lease and loan payment advertising for...
Publishing Partners Sales & Marketing
David Horsager

Why building trust can be a car dealer’s strongest tool for problem-solving – David Horsager, Best-selling author

- April 16, 2021
Every great relationship is rooted in trust. If a customer does not trust you or your business they will most likely take their money elsewhere. On today’s show, we welcome...
Management & Leadership Sales & Marketing

Best-selling author Bob Burg on how car dealers can apply the ‘go-giver’ philosophy to their customer experience

- March 31, 2021
The car-buying experience begins and ends with the customer experience. If customers aren’t satisfied early in the process, they likely won’t move forward with a purchase. If customers aren’t satisfied...
Management & Leadership Sales & Marketing
car buying

The importance of having an in-person experience in a digitized car buying journey

- March 31, 2021
With the car buying journey becoming even more digital and remote, the car shoppers’ affinity for an in-person experience has barely wavered according to a new report. As well, financing...
Sales & Marketing Articles
Americans

Americans hesitant to return to normalcy amid post-COVID apprehensions 

- March 22, 2021
A growing sentiment among all Americans is an apprehension to return to normal life after the pandemic. A survey performed on behalf of HealthInsurance.com revealed that a fear of contracting the virus still...
Daily Automotive News Articles
CBT News Placeholder

Alternative communication from service advisors provides a more convenient customer experience

- March 5, 2021
To the Editor: As someone whose role it is to bring the family vehicles in for service, I feel Brian hit the nail on the head here. It’s taken the pressure...
Daily Newscast
Five Star Dealer Awards

Five Star Dealer Awards recognize those at the peak of customer service

- March 3, 2021
On Tuesday, Edmunds announced the ninth annual Five Star Dealer Award recipients. Dealers who received this year’s award are being recognized for their extremely high standard of customer service as...
Sales & Marketing Articles

Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ
Latest Articles 05/30/26

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ

CBT News heads to Washington, D.C., to host Auto Leadership Summit
Latest Articles 05/29/26

CBT News to host Auto Leadership Summit: Fair Pricing & Compliance June 16 in Washington, D.C.

FTC names the 97 dealerships and groups it warned about deceptive pricing
Latest Articles 05/29/26

FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado
Latest Articles 05/29/26

Woodhouse Auto Family acquires Ferrari of Denver in Colorado

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures
Latest Articles 05/29/26

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion
Latest Articles 05/29/26

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion

Toyota halts next-generation Lexus EV amid slowing demand
Latest Articles 05/29/26

Toyota halts next-gen Lexus EV amid slowing demand

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures
Latest Articles 05/29/26

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures

Oil prices drop as U.S. reaches deal with Iran, pending Trump's approval
Latest Articles 05/29/26

Oil prices drop as U.S. reaches deal with Iran, pending Trump’s approval

Honda's Racing spirit is driving the future of hybrid vehicles
Latest Articles 05/29/26

Honda’s Racing Spirit is driving the future of hybrid vehicles