Tag: customer experience
Taking the Tesla Approach to your Personal Branding
When you think of electric vehicles (EV), chances are Tesla is one of the first images that come to mind. And when you think...
How Your Dealership Can Use AI to Personalize the Consumer Experience...
With a tremendous amount of information right at their fingertips, car buyers are doing more research than ever, and they expect dealers to keep...
How the Integration Between Lyft and Xtime Can Benefit Your Dealership...
Cox Automotive just announced plans to integrate Lyft’s ride-sharing service with their service experience platform, Xtime. This partnership will elevate an area of business becoming...
Unlock Your Team’s True Potential: Four Ways to Optimize Your Management...
When we think of business development today, one word comes to mind: disruption. From technology to the entrance of a new generation of workers,...
Increase Consumer Loyalty at Your Dealership with These 4 Customer Experience...
On today’s show, we welcome back Joseph Michelli, customer service expert and New York Times best-selling author, to discuss how your dealership can develop a...
Incorporating Your CRM with Your Phone Process to Capitalize on Leads...
Every dealer knows it costs hundreds of dollars just to make the phone ring, but integrating a CRM to your sales calls can help...
One-Line ROs
A few Fridays ago at the dealership I was visiting, we had a meeting and discussed some important metrics surrounding increasing sales. The topic...
Voicemail: Say It Twice
When leaving a voicemail, David Kain suggests saying your name, phone number, and the name of your dealership two times to make it easier...
Consistent Repair Updates Make for a Better Customer Experience
Generally speaking, customers don’t like visiting an auto repair facility. At best it means taking time out of a busy day for routine maintenance,...
Setting the Tone for a Great Day
On this week's episode of On the Mark, Mark Tewart talks about how setting the tone with the way that you greet people can make...