Friday, May 20, 2022

What is the most important measurement in business that leaders should consistently monitor? – Shep Hyken, NY Times best-selling author

Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To discuss this further, we recently spoke with Shep Hyken, customer experience expert, and New York Times best-selling author of “The Loyal Customer,” and “The Amazement Revolution.” His latest book titled “I’ll […]
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