Tag: customer experience
How to Turn Recalls Into Positive Customer Experiences
Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving...
Why You Need to Master the Phone-Up
On this week's episode of Straight Talk, David Lewis tells you the number one reason why a customer will call your dealership in search...
Phone Calls: The Good, the Bad, and the Exceptional
Competition is heating up. Shoppers are more informed than ever. Margins are shrinking.
Amid the challenges and chaos of a modern dealership, one thing remains...
Keeping Up Appearances: The Importance of Dealership Cleanliness and Comfort
Sometimes driving up sales is as simple as investing in a good pressure washer. The general appearance and cleanliness of your dealership, staff, and...
Six Tips for Creating a Stellar Customer Experience on Multiple Marketing...
How can we best describe the buying path of a potential car buyer? Well, it definitely isn’t a straight line. There are a lot...
Five Essential Customer Experience Metrics That Will Help You Retain Buyers...
How can you tell if your customers are satisfied with the service and experience they had at your dealership? It can be tempting to...
Modernizing Your Sales Experience in Order to Better Serve Your Customers...
The automotive retail industry is getting more competitive year after year, and it seems like there are new consumer buying trends developing every day....
Train Your Staff to Deliver Memorable Customer Moments with These Tips...
There are many factors that go into providing your clients with an excellent customer experience. We all know the big ones, product quality, convenience,...
Four Automated Technologies that can Make Life Easier at Your Dealership
Did you ever wish you could clone yourself or someone on your team? It would give you an extra set of hands, as well...
Why Dealerships Need To Improve Their Customer Experience
The automotive industry is in a transitional state.
Consumer preferences have started evolving past the traditional dealership experience, which means it’s more important than ever...