TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

Ferguson

Three key elements to help your car dealership adopt a service-centric model

- August 4, 2021
On today’s exclusive CBT News Power Lunch, we’re pleased to welcome Darrel Ferguson, Director of Performance Management at Xtime, a Cox Automotive brand. Ferguson begins the conversation by discussing why many...
Fixed-Ops Power Lunch
F&I innovation

J.D. Power’s Chris Sutton and JM&A Group’s Elliot Schor talk new alliance for F&I innovation

- July 30, 2021
J.D. Power and JM&A Group have come together to develop and increase F&I innovation, but it doesn’t end there. The companies will additionally offer F&I training and certification programs. On...
F&I Featured
Cox Automotive

Cox Automotive and Penske jointly develop automated vehicle retailing platform for online car buying

- July 26, 2021
Penske Automotive Group and Cox Automotive have debuted an industry-first automated digital retailing platform for vehicle sales. Joining us today to discuss this development, is Marianne Johnson, Chief Product Officer...
Sales & Marketing Daily Automotive News
F&I

What are the best ways to involve the F&I department on the sales floor?

- July 19, 2021
Every dealership is set up the same way – sales, service, parts, and F&I all operate as their own separate departments. Each has a unique part to play both in...
F&I Auto News
fixed operations

How car dealers can increase revenue by shifting their focus to fixed operations – Tom Heizer, SVP at GSM

- July 15, 2021
There is a lot of focus on new vehicle inventories and how they are being impacted by the continuing chip shortage. Although grosses have been great, as inventories continue to...
Sales & Marketing Featured
payment

Why your car dealership should consider modernizing customer payment platforms – Joe Tautges & Fred Fordin, CDK Global

- July 14, 2021
As originally reported here on CBT News, CDK Global recently announced a new payment platform for car dealerships. On today’s show, we’re pleased to welcome Joe Tautges, Chief Operating Officer...
Sales & Marketing Publishing Partners
technicians

Three ways to improve auto technician satisfaction

- July 12, 2021
Are auto technicians happy with their jobs? Not for the most part. A recent survey shows that automotive service technicians rate their average career happiness at three out of five...
Management & Leadership Articles
Keeping track of progress career goals Chris Saraceno

The struggles that strengthen us; Why we should embrace, and not fear, challenges

- July 9, 2021
Think about your favorite movie or book. Now, imagine that the hero or heroine was never faced with a challenge. Rocky doesn’t train very hard and still beats Apollo in...
Management & Leadership Articles
chat

Are you using online tools effectively? It might be time for a self-audit

- July 7, 2021
According to Insider Intelligence, it’s predicted that consumer retail spending that results from website chat widgets will be as much as $142 billion, fifty times more than it was in...
Sales & Marketing Articles

What is the most important measurement in business that leaders should consistently monitor? – Shep Hyken, NY Times best-selling author

- July 6, 2021
Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To discuss this further, we recently spoke...
Sales & Marketing Featured

Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ
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CBT News heads to Washington, D.C., to host Auto Leadership Summit
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Toyota halts next-generation Lexus EV amid slowing demand
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NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures
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Oil prices drop as U.S. reaches deal with Iran, pending Trump's approval
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Honda's Racing spirit is driving the future of hybrid vehicles
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