“We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation” – Jim Roche | Auto Groups Continue To Expand Used-Car Offerings | Automaker Adds Augmented Reality to It’s FB Messenger

On today’s CBT Newscast for Tuesday, May 8th, 2018:

Automotive CX Summit Promises High-Value Experience for All Attendees
Jon Munzel, the founder and President of the Thought Leadership Summits, joins us on our CBT Automotive Network and is excited to share with our audience all of the important updates and things you need to know about their upcoming automotive conference. Watch Now

“We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation” – Jim Roche
Jim Roche, President of XTime Spectrum, and CBT Automotive network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential earnings from not prioritizing their dealership’s service departments. Watch Now

Human Intelligence is More Valuable than Artificial Intelligence
If you are like a lot of dealers today, you are considering using some form of Artificial Intelligence (AI) in your dealership.  In fact, you may already have it in play via chat, texting, emails, etc. to your customers. The truth is, it’s probably a good idea when employed in the right way and blended with committed and capable human intelligence. Read More

How to Maximize Profits in Your Service Department
Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low and the highs are modest gains. But in the modern dealership era, fixed operations departments like the service department are heavily relied on to keep the store profitable. Ideally, service absorption is 100 percent or higher. Assessing each facet of the service department will aid you in discovering lost opportunities. What’s more, you’ll find areas where expenses can be trimmed to keep more of the service department’s net profit. Read More


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