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fixed-operations

Why your dealership should double-down on fixed-operations – Jim Roche

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2020 has posed many challenges for the automotive industry. However, car dealers have been extraordinarily resilient. We have seen the majority of dealers implement digital toolsets and adapt their operations to meet shoppers’ needs wherever, and however, they want to shop. The same can be said for the fixed-operations department. Service directors have added pressure […]
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Jim Roche

The Keys to Sustaining Profitability in Your Fixed-Ops Department – Jim...

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Vice President for Cox Automotive, Jim Roche joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss the new...

CBT News Week In Review: February 7, 2020

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CBT News Week In Review for Friday, February 7th, 2020: Integrating Your Online Reputation Strategy into Your Dealership's Marketing Plan In the automotive industry, positive consumer...

How to Create and Retain Loyal Customers for Your Service Drive...

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Today, we welcome back Jim Roche, Vice President at Cox Automotive. In this segment, Jim discusses the latest additions to his book "Fast Break",...
Jim Roche

CBT Automotive Newscast for February 4th, 2020

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Today on CBTNews.com - Tuesday, February 4th, 2020: How to Create and Retain Loyal Customers for Your Service Drive - Jim Roche, Cox Automotive Today, we...
week in review

CBT News Week In Review: November 15, 2019

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CBT News Week In Review for Friday, November 15th, 2019: Dennis McGinn and Jon Burkeen Discuss the Best Ways to Manage Your Recon Process I'm very...
newscast

Jim Roche of Cox Automotive Explains How the KBB Auto Repair...

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Today on CBTNews.com - Wednesday, November 13th, 2019: Jim Roche of Cox Automotive Explains How the KBB Auto Repair Guide Can Help Drive Additional Revenue...
repair guide

Jim Roche of Cox Automotive Explains How the KBB Auto...

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On today’s show, Cox Automotive Vice President, Jim Roche joins CBT to discuss the many capabilities of Kelley Blue Book‘s brand new auto repair guide. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi everyone. I’m Jim Fitzpatrick. Thanks so much for joining us on another edition of CBT News. Today, I’m so excited to have my good friend […]
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NADA 2019: Xtime, Jim Roche

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We caught up with longtime friend of CBT Jim Roche, Vice President of Marketing and Managed Services at Xtime during NADA 2019. Jim told us about what...
newscast

How to Become More Customer Centric at Your Dealership – Jim...

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Today on CBTNews.com - Friday, January 4th, 2019: How to Become More Customer Centric at Your Dealership - Jim Roche, Xtime The quality of your customer’s...