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Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

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In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service...
With the rise of online sales platforms and market competition, the service department offers the recurring revenue essential for growth.

Redefining service excellence: key benchmarks for the future

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Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed...
From airfields to auto shops and beyond: discovering alternative pathways for finding service technicians in the retail automotive industry.

Hiring auto technicians: exploring alternative industries to recruit from

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Finding the right automotive technicians for your dealership can be challenging, especially when the pool of traditional candidates seems to have dried up. Yet,...
To ensure­ that all customers stay informed, businesse­s must have effective­ communication processes and protocols in place.

Elevating the service experience with proactive communication and real-time updates

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In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...
gross profit

4 vital ways you can further improve gross profit percentage

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Of the KPIs your dealership must focus on, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department...

Adapting to change: Being female-friendly in the service department

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Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces...
commercial service

Over 120 Ford dealers agree to open commercial service centers

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A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers...
Chris Schaubert Work flow

Improving work flow in the fixed operations department — Chris Schaubert

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Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers,...
Spiffy

What will Spiffy do with its $30 million Series C funding...

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Technology and services company, Spiffy, recently announced $30 Million in Series C financing which it expects will drive tremendous growth in 2023 and beyond....
service customers customer experience TruVideo

Collaborate to own the customer experience

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In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been...