TSLA421.441-14.3491%
GM81.740-1.5%
F16.895-0.545%
RIVN16.8490.5487%
CYD57.2000.48%
HMC26.145-0.845%
TM182.500-7.45%
CVNA69.680-3.32%
PAG167.015-0.355%
LAD288.180-2.71%
AN187.210-0.51%
GPI310.030-6.31%
ABG182.745-4.965%
SAH81.810-0.81%
TSLA421.441-14.3491%
GM81.740-1.5%
F16.895-0.545%
RIVN16.8490.5487%
CYD57.2000.48%
HMC26.145-0.845%
TM182.500-7.45%
CVNA69.680-3.32%
PAG167.015-0.355%
LAD288.180-2.71%
AN187.210-0.51%
GPI310.030-6.31%
ABG182.745-4.965%
SAH81.810-0.81%
TSLA421.441-14.3491%
GM81.740-1.5%
F16.895-0.545%
RIVN16.8490.5487%
CYD57.2000.48%
HMC26.145-0.845%
TM182.500-7.45%
CVNA69.680-3.32%
PAG167.015-0.355%
LAD288.180-2.71%
AN187.210-0.51%
GPI310.030-6.31%
ABG182.745-4.965%
SAH81.810-0.81%


service department

5 key things killing your service advisor training (and how to fix them)

5 key things killing your service advisor training (and how to fix them)

- June 1, 2026
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Service Drive Fixed-Ops
Tamiami Hyundai service director shares strategies for managing rising fixed ops demand

Tamiami Hyundai service director shares strategies for managing rising fixed ops demand

- May 11, 2026
As service departments face growing demand heading into peak season, Sammy Jo Mannering of Tamiami Hyundai and Genesis of Naples joins us on today’s Service Drive episode to share how...
Service Drive Customer Experience
dispatch

Why a dealership’s dispatch is key to calming service department chaos

- April 27, 2026
A dealership’s service department should function like a well-oiled machine, but order often falls into chaos as repair orders pile up, technicians self-manage their workload, and service advisors struggle to...
Service Drive Fixed-Ops
Training builds skills – Development builds results

Training builds skills – Development builds results

- April 8, 2026
The industry still confuses training with development Nearly every company that supports dealership F&I departments claims to offer training and development. In practice, those two terms are often used interchangeably, even...
F&I Publishing Partners
How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies

How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies

- April 6, 2026
In fixed operations, inconsistency across stores and unclear expectations can create real challenges for both teams and customers. To address this, William Demaree, Group Director of Fixed Operations at the...
Service Drive Fixed-Ops
Ted Britt

Ted Britt Ford & Lincoln boosts shop efficiency with a one technician per bay approach

- March 19, 2026
Limited space and growing service demand are prompting dealerships to rethink productivity. At Ted Britt Ford & Lincoln in Chantilly, Virginia, implementing a one-technician-per-bay structure, combined with technology-driven communication systems,...
Service Drive Fixed-Ops
EasyCare's Corey Smith outlines how training, coaching and communication can boost service retention and fixed ops profits in 2026.

Why service advisors are the profit lever dealers overlook — Corey Smith | EasyCare

- February 24, 2026
On today's episode of Service Drive, EasyCare National Fixed Ops Training Manager Corey Smith shares what dealers should focus on in 2026 to maintain strong fixed ops performance and boost...
Service Drive Fixed-Ops
Twin Pine Ford, Nolan Armpriester

Twin Pine Ford’s Nolan Armpriester bets big on fixed ops for 2026 growth

- February 17, 2026
While many dealership leaders rise through variable operations, Nolan Armpriester, General Manager at Twin Pine Ford of Hamburg, is leaning into what he believes is the most stable and scalable...
Service Drive Fixed-Ops
Oscar Platt, fixed ops, City Kia

How City Kia built a high-volume fixed ops operation through process and communication

- January 12, 2026
City Kia’s service department processes up to 180 repair orders daily, offers same-day appointments, and generates more than $1 million in monthly fixed operations revenue. According to fixed ops director...
Loyalty-Based Sales Strategies Fixed-Ops
Frank Eckert of Eckert Solutions Group

Frank Eckert on how dealers can boost service drive revenue with transparency, speed, and AI

- December 15, 2025
Frank Eckert, president of Eckert Solutions Group, says dealership service drive losses often stem from unclear pricing, slow scheduling, and inconsistent processes rather than customer resistance. On the latest episode...
Service Drive Fixed-Ops

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