Wednesday, January 26, 2022
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vendors

Vendors you should have in place to support the service...

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A service department can run like a well-oiled machine. Technicians diagnose concerns, order parts, install them, and send the customer on their way with a repaired vehicle. However, a few situations come up in every shop that can grind a repair order to a halt.  It can be parts shortages, a staff error, or an […]
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service

How AI helps to retain more service customers

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The current inventory shortage presents a problem for dealership service departments. Fewer new vehicle sales will translate to fewer service customers in the coming years. This means it is more important than ever to focus on customer retention in the service department. Yet, in most dealerships, service staff are too busy to keep in touch […]
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McCoy

Dealer Jamaal McCoy on how to thrive in the industry...

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From supply shortages to digital retailing, to an EV revolution, our industry is in the midst of a transformation. On today’s show, we’re pleased to welcome Jamaal McCoy, General Manager of Findlay Toyota Prescott, to discuss what business looks like today for his stores in Arizona. This has forced us to focus on the fundamentals […]
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equipment

Is your service department equipment safe?

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Workplace accidents are unfortunate and, in many cases, altogether avoidable. Some incidents can be minor losses to property alone or it could be a minor injury like a burn or a cut. The automotive service department can be a dangerous place at times, and a mishap can drop a heavy vehicle to the ground in […]
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service

Where service sales should focus as winter digs in

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With winter bearing down on us, it’s time to consider how your service department can meet the needs of drivers in your area. Aside from following the recommended maintenance schedule, there are other services you should be pushing right now. Here are a few services that you should focus on and consider offering specials for. […]
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no fault found diagnosis

How service departments can handle no fault found diagnosis

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You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail your plans in a hurry. When a customer brings their vehicle in for repair, they expect the problem to be fixed when they drive away. Getting back in the vehicle with […]
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ICE vehicles

ICE vehicles are most common choice among consumers, they deserve...

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Headlines on Tuesday, November 16 sought to command attention from consumers in the market for a vehicle but from two very different perspectives. Dodge unveiled Jailbreak Models for the 2022 Dodge Charger and Challenger SRT Hellcat Redeye Widebody editions that boast a blasphemous 807 horsepower and appeal to traditional gas-powered muscle car lovers. Possessing unique […]
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tires

Truck sales and tires truly do go hand in hand

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For the 2020 calendar year, pickup trucks swallowed up five of the top ten spots for best-selling models in the US. That’s expected to continue when the numbers are reported for the 2021 sales year, and the Ford F-150 is all but guaranteed to take the top spot. The Chevrolet Silverado and Ram pickups are […]
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service

Don Reed on key strategies to help your service team...

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Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should be? You’re not alone. Dealers often run into this problem, but there are protocols you can implement to get the highest return on your investment. Joining us now to give us […]
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Are car commercials by dealers an effective marketing tool?

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Manufacturers film car commercials with big-name talent. Think Matthew McConaughey behind the wheel of a Lincoln during the Superbowl intermission. But it’s well known that these types of ads are about brand recognition more than anything, an option to focus on the overall feel consumers can expect. Rarely do manufacturer commercials result in a car […]
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