Friday, October 15, 2021
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fixed-ops

Common accidents in the service department and ways to avoid...

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Mechanics make up some of the top 25 most dangerous jobs mainly because of the number of injuries and deaths that occur in the industry. Considering some of the most common accidents in the service department, how can you keep your technicians safer? We evaluate the top three injuries suffered by mechanics and look at […]
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shop

How to bring more high-value work to your body shop

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For most autobody and collision repair shops, the main income source is from insurance claims. Although it’s steady work for body shops, especially for those associated with franchised dealerships, the insurance claim process is tedious and resource-consuming, often with tens of hours of communication and many more hours of delays awaiting approvals. Profit margins are […]
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tools

Tools the service department should supply for techs

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As a service manager, you want to do everything possible to make your technician’s job easier. Considering that most auto techs must supply their own gadgets for the job, could you do something different that would increase productivity and improve morale? As you consider the tools the service department should supply for techs, you run […]
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Roger Love

How should car dealers market their service department?

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On the latest episode of Straight to the Point, host Frank J. Lopes sits down with CEO of Fixed Ops Digital, Owen Moon. Lopes gets straight to the point and asks Moon, should dealers market their service department? The service department has been the financial backbone of nearly every automobile dealership in America. Yet, when it […]
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service

Are camera-based inspection systems beneficial in the service drive?

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With the arrival of the technician shortage and the drive to increase profits in the dealership, service departments might find that using camera-based inspection systems could be a valuable tool. The automated inspection process can be used in the service bays or to scan a vehicle after it arrives from the auction. To determine the […]
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tires

Four ways to maximize customers’ tire satisfaction

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Tire replacement is an inevitable part of life for most vehicle owners, and when the time comes, they want to purchase a set of tires that offers the perfect balance of quality, performance, affordability, and reliability. Service departments can help ensure that customers aren’t just buying the right tires – but providing added value that […]
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service

From a tech’s perspective: How to increase service sales

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While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase service sales. After all, the service advisor is relying on you to relay the right information and make the appropriate suggestions that not only serve the customer but also boost sales. […]
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Kramer

Why this GM is modeling his dealership after the likes...

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After spending more than 27 years in retail automotive, General Manager of Germain Toyota of Naples, Brian Kramer, has been featured in F&I Magazine and has also been a past recipient (2012) of Automotive News’ 40 under 40 Awards. Today, he joins our show to discuss what business looks like for him in the current […]
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wholesale

What’s the reason behind fluctuating wholesale values?

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Wholesale values fluctuated significantly throughout the past month leaving many of you wondering what this means for you, the industry, and why it is happening. Jasen Rice, President, and CEO of Lotpop and the host of Used Car Weekly on CBT, spent more than eight years training dealers on used car inventory management before starting […]
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service

Best strategies to develop your car dealership’s service business

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In 2020, new car dealerships reported $111 billion in revenue through service and parts alone. If you are focused on growing the service side of the dealership, these statistics should encourage you. There’s a vast opportunity available if you are willing to implement the best strategies to develop the service business. If this past year […]
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