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gross profit

4 vital ways you can further improve gross profit percentage

Of the KPIs your dealership must focus on, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department...
To ensure­ that all customers stay informed, businesse­s must have effective­ communication processes and protocols in place.

Elevating the service experience with proactive communication and real-time updates

In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...

Adapting to change: Being female-friendly in the service department

Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces...
commercial service

Over 120 Ford dealers agree to open commercial service centers

A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers...
Chris Schaubert Work flow

Improving work flow in the fixed operations department — Chris Schaubert

Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers,...

What will Spiffy do with its $30 million Series C funding...

Technology and services company, Spiffy, recently announced $30 Million in Series C financing which it expects will drive tremendous growth in 2023 and beyond....
service customers customer experience TruVideo

Collaborate to own the customer experience

In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been...
auto workers

DOL and Mercedes-Benz team up to train the next generation of...

This Wednesday, the U.S. Department of Labor revealed a collaboration with Mercedes-Benz USA to train and equip future auto workers for their careers in...
fixed operations

How will EVs affect fixed operations revenue?

A 2017 article in Automotive News undoubtedly caused indigestion among franchised dealer executives by foretelling how EVs would cause fixed operations to drop. In...

5 areas where dealers can communicate better with customers

About 90% of loyal dealership clients are still going to consider another brand when the time comes to get a new vehicle. Even if...