The new formula for fixed ops success
Your service department is the backbone of your dealership. Through economic ups and downs, changing customer expectations, and new technology, service has stayed a steady source of profit and growth.
But...
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
service department
The Five Fixes That Turn Service Volume Into Margin
Most dealerships chase Fixed Ops growth the same way: more cars, more ROs, more parts. This guide walks General Managers and Fixed Ops Leaders through five specific places margin leaks...
The fixed ops metric dealers should be watching
The numbers behind a dealership's service department can tell a much different story than the number of cars moving through the lane. Jumping right into today’s CBT Live segment, we’re...
How Seelye Auto Group built a culture around accountability, stability and continuous growth
At Seelye Auto Group, President Mickey Seelye and Vice President of Operations and Partner Stan Qualls believe that building a stronger dealership group starts with the people behind it. With five...
Why fluid testing and transparency are replacing the old service menu
For decades, service departments have relied heavily on standard maintenance menus and rigid mileage intervals to drive recommendations. But as consumer expectations evolve and vehicle technology advances, top-performing dealerships are...
How dealers can prevent process drift during a DMS transition
As dealerships adopt new technology and DMS platforms, fixed ops leaders must protect the fundamentals that drive customer trust, service revenue and retention. Joining us on today’s episode of Service...
Toyota Tacoma owners report transmission concerns amid recalls
On the Dash:
Some fourth-generation Toyota Tacoma owners report transmission hesitation and harsh shifting, particularly during cold starts.
Toyota recalled about 6,000 model-year 2025 Tacoma 4WD trucks over front driveshaft...
5 key things killing your service advisor training (and how to fix them)
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Tamiami Hyundai service director shares strategies for managing rising fixed ops demand
As service departments face growing demand heading into peak season, Sammy Jo Mannering of Tamiami Hyundai and Genesis of Naples joins us on today’s Service Drive episode to share how...
Why a dealership’s dispatch is key to calming service department chaos
A dealership’s service department should function like a well-oiled machine, but order often falls into chaos as repair orders pile up, technicians self-manage their workload, and service advisors struggle to...
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