TSLA389.870-4.59%
GM77.500-0.14%
F14.135-0.045%
RIVN16.800-1%
CYD44.855-1.015%
HMC28.7300.84%
TM179.6702.75%
CVNA70.300-0.29%
PAG204.3403.94%
LAD337.5406.17%
AN207.8004.26%
GPI327.2607.86%
ABG226.2507.82%
SAH101.8202.09%
TSLA389.870-4.59%
GM77.500-0.14%
F14.135-0.045%
RIVN16.800-1%
CYD44.855-1.015%
HMC28.7300.84%
TM179.6702.75%
CVNA70.300-0.29%
PAG204.3403.94%
LAD337.5406.17%
AN207.8004.26%
GPI327.2607.86%
ABG226.2507.82%
SAH101.8202.09%
TSLA389.870-4.59%
GM77.500-0.14%
F14.135-0.045%
RIVN16.800-1%
CYD44.855-1.015%
HMC28.7300.84%
TM179.6702.75%
CVNA70.300-0.29%
PAG204.3403.94%
LAD337.5406.17%
AN207.8004.26%
GPI327.2607.86%
ABG226.2507.82%
SAH101.8202.09%


service department

How dealers can prevent process drift during a DMS transition 

How dealers can prevent process drift during a DMS transition 

- July 13, 2026
As dealerships adopt new technology and DMS platforms, fixed ops leaders must protect the fundamentals that drive customer trust, service revenue and retention. Joining us on today’s episode of Service...
Toyota Tacoma owners report transmission concerns amid recalls

Toyota Tacoma owners report transmission concerns amid recalls

- June 17, 2026
On the Dash: Some fourth-generation Toyota Tacoma owners report transmission hesitation and harsh shifting, particularly during cold starts. Toyota recalled about 6,000 model-year 2025 Tacoma 4WD trucks over front driveshaft...
5 key things killing your service advisor training (and how to fix them)

5 key things killing your service advisor training (and how to fix them)

- June 1, 2026
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Tamiami Hyundai service director shares strategies for managing rising fixed ops demand

Tamiami Hyundai service director shares strategies for managing rising fixed ops demand

- May 11, 2026
As service departments face growing demand heading into peak season, Sammy Jo Mannering of Tamiami Hyundai and Genesis of Naples joins us on today’s Service Drive episode to share how...
dispatch

Why a dealership’s dispatch is key to calming service department chaos

- April 27, 2026
A dealership’s service department should function like a well-oiled machine, but order often falls into chaos as repair orders pile up, technicians self-manage their workload, and service advisors struggle to...
Training builds skills – Development builds results

Training builds skills – Development builds results

- April 8, 2026
The industry still confuses training with development Nearly every company that supports dealership F&I departments claims to offer training and development. In practice, those two terms are often used interchangeably, even...
How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies

How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies

- April 6, 2026
In fixed operations, inconsistency across stores and unclear expectations can create real challenges for both teams and customers. To address this, William Demaree, Group Director of Fixed Operations at the...
Ted Britt

Ted Britt Ford & Lincoln boosts shop efficiency with a one technician per bay approach

- March 19, 2026
Limited space and growing service demand are prompting dealerships to rethink productivity. At Ted Britt Ford & Lincoln in Chantilly, Virginia, implementing a one-technician-per-bay structure, combined with technology-driven communication systems,...
EasyCare's Corey Smith outlines how training, coaching and communication can boost service retention and fixed ops profits in 2026.

Why service advisors are the profit lever dealers overlook — Corey Smith | EasyCare

- February 24, 2026
On today's episode of Service Drive, EasyCare National Fixed Ops Training Manager Corey Smith shares what dealers should focus on in 2026 to maintain strong fixed ops performance and boost...
Twin Pine Ford, Nolan Armpriester

Twin Pine Ford’s Nolan Armpriester bets big on fixed ops for 2026 growth

- February 17, 2026
While many dealership leaders rise through variable operations, Nolan Armpriester, General Manager at Twin Pine Ford of Hamburg, is leaning into what he believes is the most stable and scalable...


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