Tag: service department
How to manage high-performing, but toxic employees in fixed operations
In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service...
Redefining service excellence: key benchmarks for the future
Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed...
Hiring auto technicians: exploring alternative industries to recruit from
Finding the right automotive technicians for your dealership can be challenging, especially when the pool of traditional candidates seems to have dried up. Yet,...
Elevating the service experience with proactive communication and real-time updates
In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...
4 vital ways you can further improve gross profit percentage
Of the KPIs your dealership must focus on, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department...
Adapting to change: Being female-friendly in the service department
Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces...
Over 120 Ford dealers agree to open commercial service centers
A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers...
Improving work flow in the fixed operations department — Chris Schaubert
Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers,...
What will Spiffy do with its $30 million Series C funding...
Technology and services company, Spiffy, recently announced $30 Million in Series C financing which it expects will drive tremendous growth in 2023 and beyond....
Collaborate to own the customer experience
In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been...