Tuesday, November 30, 2021
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women

Why Aren’t There More Women General Managers?

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After a decade of progress of women gradually emerging as an important and recognized segment of contemporary automotive business, it is frustrating to read statistics stating that only 8% of women occupy key positions in our national automotive dealerships. The same study also reports that women still work in positions of 91% office and administrative […]
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employee improvement

Creating Excellent Employees with Employee Improvement Plans

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We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is great employees. But if you are reading this, you’re a Parts, Service, Body Shop manager or other dealership manager who already knows that great employees do not often come ready made. In fact, even in markets […]
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installation

Installation vs. Implementation

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On today’s Tip of the Day, Glenn Pasch explains the difference between the installation of a service you’ve selected for your staff and actually implementing said service for long-term use.
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employees

Five Ways to Develop Your Staff into the Automotive Industry’s...

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Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail.  Now, imagine of life without them (or how things at your dealership changed once they left). At some point, that employee will—or already has—moved on. The reality is that people will […]
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unconscious bias

Why Unconscious Bias Training is Important for Your Bottom Line...

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As humans, we all have perceptions and prejudices that can transition into biases if we aren’t careful. If left unchecked, these biases can develop into strong stereotypes or beliefs that significantly hamper your business. From your receptionist to your senior salesperson, everyone is at risk of letting bias influence how they interact with others. This […]
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transition

Five Tips for Handling Internal Staff Transitions Within Your Dealership

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In an ideal world, today’s entry-level employees would always become tomorrow’s senior leaders at your dealership. Ultimately, many factors impact whether an employee makes a lateral or vertical transition within a company. The level of experience, your evolving staffing needs, and their ability to stay with the company for the long haul are all critical […]
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F&I

Where Does F&I Fit into Your Dealership’s Digital Retailing Strategy?...

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 Looking to add more money to your bottom line by way of your finance department and dealership? CBT News sits down with Adam Marburger, F&I expert and President of Ascent Dealer Services, and Paul Brown, Vice President, to discuss solutions, training, and digital retailing within a dealership’s F&I Department. Adam tells CBT News that […]
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auto dealer live

“Auto Dealer Live”: How David Villa’s Savvy Podcast Promotes Positive...

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On today’s show, we’re pleased to welcome back David Villa, host of the “Auto Dealer Live” podcast and CEO if iPD. With over 20 years of Auto Industry experience, David decided to share his expertise with others by starting “Auto Dealer Live” 7 years ago. The show facilitates productive discussions about topics like industry standards, […]
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employee

Employee Feedback: Four Metrics You Should Keep Track of to...

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“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” – Anne Mulcahy, former chairperson and CEO of Xerox The above quote includes all the reasons why ensuring your employees […]
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Tesla’s “Start” Program Begins Training the Next Generation of Service...

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It’s not just how we think of driving that Tesla aims to change, but how we think of mechanics and education as well. As the industry shifts more towards electric vehicles, it’s going to take a new set of skills to service the cars of tomorrow. Instead of getting hands dirty under the hoods of […]
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