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Michael Roppo

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Michael has more than 30 years experience in training and consulting for Automotive Domain Results and its parent company, The Mironov Group. He helps dealers attain maximum profitability, customer satisfaction and retention by improving the quality of their management teams and the personnel who come in contact with their customers. Visit his website at AutomotiveDomainResults.com.
year end

A Great Beginning Can Influence A Great Year End!

Grow Your Service Sales Business by having a Strong year end and getting off to a great start in the new year! What can we...
intelligence

Got Dealer (BI) Business Intelligence?

Far too many retail dealership organizations and like-kind service businesses that I consult with sit on loads of great customer DMS data, and do...
service advisor

Professional Service Advisor Qualities: A Quick Checklist to See If You Have the Right...

A Professional Service Advisor is the person your valued customers have the most contact with at the dealership while getting their cars serviced. It’s...
business

Finding Your Strengths to Improve Your Business

As a dealer, leader, or manager, you are probably aware that your business could improve. Sometimes dealers, leader managers and business owners want to...
results

Generating Intentional Results Requires Massive Action

Attention Dealers, Leaders, Managers and Business owners: Wouldn’t it be absolutely fantastic if you had easy access to experts from different areas of the...
improvement

Business Improvement Made Simple

Whether you're a 10- or 100-employee dealership organization, ongoing improvement is the name of the game. Businesses are not static. Your business is either...
customer satisfaction

How to Increase Profits & Customer Satisfaction

Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
priorities

Will Your Dealership Thrive in 2018?

Drive Results through the Alignment of Process & Strategy Breakout Quote: Breakout Quote: [“Some dealerships and management teams don't really know how to meet productively...
listening

The Sales Art of Listening

There is a common misconception in the world of sales that you succeed only by product knowledge, preparation and by sheer determination. Too many...
brand values

Benefits of a Customer’s Seal of Approval

Your Brand Values set you apart from the competition. Often brand values are intricately intertwined with marketing and business development strategies. Brand values are...
vehicle inventoryvideo

Combating Rising Interest Rates, Managing Vehicle Inventory, and Reducing Your Margin Compression – Brian...

Every dealer knows that as your vehicle assets depreciate, your profit margins begin to shrink. The two major causes of inventory depreciation? Age and...
theory of 5video

Use The Theory of 5 to Promote Success in Your Dealership – Chris Saraceno,...

Every dealership is only as strong as their leader and being a good leader means positively adapting to a changing work environment. On today’s...
electric vehicles

Two Standard Oil Companies to Usher in an Age of Electric Vehicles

If you’ve been on the fence about introducing Electric Vehicles (EVs) to your customers, now is the perfect time to get on board. Previously,...
diversity

Why Building Diversity in Your Leadership Rolls is Important

Diversity in the workplace can be a contentious word. Many interpret the directive to mean that a variety of external likenesses need to be...
print advertising

Is There Still Value in Print Advertising?

We’re well into the 21st century at this point, leading many to believe it’s time to ditch traditional print advertising. In this technology-fueled era,...

Proven Menu Selling Techniques

 On today's episode of F&I Today, Becky Chernek discusses how over-complicated menu selling can be detrimental to your success, and how being consistent and...

Selling in the Service Drive

On this week's episode of Straight Talk, David Lewis tells you how you can sell more vehicles by selling to customers who dropped off...

Become Your Own “One-A-Day Vitamin”

Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...

The Power of the First Impression

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...