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Michael Roppo

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Michael has more than 30 years experience in training and consulting for Automotive Domain Results and its parent company, The Mironov Group. He helps dealers attain maximum profitability, customer satisfaction and retention by improving the quality of their management teams and the personnel who come in contact with their customers. Visit his website at AutomotiveDomainResults.com.
results

Generating Intentional Results Requires Massive Action

Attention Dealers, Leaders, Managers and Business owners: Wouldn’t it be absolutely fantastic if you had easy access to experts from different areas of the...
improvement

Business Improvement Made Simple

Whether you're a 10- or 100-employee dealership organization, ongoing improvement is the name of the game. Businesses are not static. Your business is either...
customer satisfaction

How to Increase Profits & Customer Satisfaction

Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
priorities

Will Your Dealership Thrive in 2018?

Drive Results through the Alignment of Process & Strategy Breakout Quote: Breakout Quote: [“Some dealerships and management teams don't really know how to meet productively...
listening

The Sales Art of Listening

There is a common misconception in the world of sales that you succeed only by product knowledge, preparation and by sheer determination. Too many...
brand values

Benefits of a Customer’s Seal of Approval

Your Brand Values set you apart from the competition. Often brand values are intricately intertwined with marketing and business development strategies. Brand values are...
customer experience

CRM Is About CEM!

Dealerships could easily generate substantial sales and gross increases on an annual basis by improving the customer experience and satisfaction within the dealership. It’s...
customer service

Service: The Powerful Marketing Tool!

As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that...
fixed-ops

Fixing Fixed Operations: Here’s a Growth Revenue Optimization Plan

Fixed and Variable operations are located under the same roof! Yet, they are often worlds apart. It is time to bridge those two worlds...

Better Questions For Better Business Results! What Dealers Need to Ask Themselves

Effective questions, getting better answers and taking action are the keys to problem solving, innovation, and unlocking the full potential opportunity for your dealership’s...
dealers

What You Need to Do — NOW — to Succeed in a Regrowth Economy

Check the correct statements... ❑ In good times we develop bad habits because we can. ❑ In bad times we develop good habits because we have...
test drive

Six Ways to Use the Test Drive to Secure a Sale

So much happens during the car buying experience that it is easy to forget how pivotal the test drive is to the total process....
expanding

Are You Thinking About Expanding Your Franchise?

If you’re thinking about expanding your franchise dealership, there are a lot of aspects to keep in mind when taking this giant ‘leap of...
boomer women

Wake-Up Call: These Women Want Cars – and Have Money!

Selling to older women. Is there a different dynamic? What are they buying? How do they shop? According to ImmersionActive.com the peak age of vehicle...
Puente Hills Ford

How Puente Hills Ford Achieved #1 CSI Score in Southern California

“I just got out of a meeting pumping up my guys for you and I’s interview. It’s all about pumping the guys up because...

Daily Save-A-Deal Meetings

On this week's episode of On the Mark, Mark answers a question from Ron Whittaker, General Sales Manager at Joseph Airport Hyundai in Vandalia,...

Smarter Retargeting Strategies to Sell More Cars in the Digital Age

On this week's edition of Auto Marketing Now, Brian goes over the basics of retargeting and gives you some new insights on how to...

The Fear of Millennial Car Buyers

On this week's edition of the Weekly Tune-Up, Becky Nixon gives a few examples of ways you can deal with something that is becoming...

How to Build a Winning Sales Team (Part 2)

   Are you trying to be as good as everybody or as bad as everybody? Do you know the difference? Building a winning sales team...