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John Fairchild

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John has more than 35 years of experience in fixed-operations management and consulting, and trains fixed-ops staff to improve performance and customer service. He started working in auto repair and parts at age 15 and over time held numerous positions at dealerships, including general manager. Visit the website https://fairchildautomotivesolutions.com.
services

Where do we GROW?

As the economy continues to heat up, dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of...
the process

How The Process is the Core to Your Business

Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their process....
technician

Dealing with the Technician Drought

There is a “Technician Drought” that has been plaguing the car industry for decades, pretty severely for the past 5 years or so. Finding...
one-line ROs

One-Line ROs

A few Fridays ago at the dealership I was visiting, we had a meeting and discussed some important metrics surrounding increasing sales. The topic...
difficult customers

Effective Ways to Address Difficult Customers

If you have worked in the Service Drive for, let’s say, 15 minutes or longer you probably understand that there is a fair share...
customers

Customers Need to Like You!

In a Dealership Service Department, the relationship with your customer is “King.” It’s far more important for the customer to actually like you than...
NO

Why you want customers to tell you NO in the Service Drive

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
career paths

Keeping Talent Is Key To Success

Keeping Talent Is Key To SuccessFor many years, dealership fixed operations departments have fought to attract and retain qualified talent. I don’t have to...
confident

5 Tips to Build Your Confident Sales Approach

We have all met Service Advisors who just seem to be natural at sales. Some people have simply “got it” when it comes to...
accountability

How Can You Bring Accountability Into Your Dealership with Optimal Results

Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining...
paid searchvideo

How to Reduce Your Dealership’s Paid Search Advertising Waste – James Grace, CEO of...

When managed correctly and monitored well, paid search advertising is an effective marketing strategy for your dealership. But if your ad spend quality is...
team building

How Much Time and Money Do You Waste On Team Building?

Team building is seen as essential to businesses and corporate culture. Every year, businesses large and small shell out hundreds to thousands on company...
open rate

How To Get A Better Open Rate By Using Email Campaigns

Chances are that your dealership utilizes email campaigns. Why wouldn’t you? It’s a viable option for many businesses. Some might even measure the success...
F&Ivideo

Increase Your F&I Department’s PVR with These 3 Strategies – Adam Marburger, Ascent Dealer...

On today’s show, we welcome back Adam Marburger, F&I expert, and President of Ascent Dealer Services. Adam always has great insight into what makes...
MotorTrendvideo

Chevy Dealer Tim Roberts Discusses MotorTrend’s CPO Program

You know those cars you have on your lot that aren't the same brand of vehicles that you sell at your franchise, and you...

Creating a Comfortable Environment for Your Customer

On today's episode of Kain & Co., David Kain discusses selling the appointment and creating an environment that your customer will be comfortable in.

Inspecting Your Paid Search Campaigns

On this week's episode of Auto Marketing Now, Brian Pasch talks about how you can inspect your paid search campaigns to make sure you're...

Thinking Outside the F&I Box

Depending on the culture of your dealership, it ma make sense for a salesperson to undertake part of the F&I process. On today's episode...

It’s Time for a New Conversation

If you have an underperformer on your team, chances are you've had the same conversation with them multiple times. It's time for a new...