TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%
TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%
TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%


About: John Fairchild

John Fairchild

John has more than 35 years of experience in fixed-operations management and consulting, and trains fixed-ops staff to improve performance and customer service. He started working in auto repair and parts at age 15 and over time held numerous positions at dealerships, including general manager. Visit the website https://fairchildautomotivesolutions.com.

service

Integrity invites obligation: The hidden power on doing what’s right in service

- October 30, 2025
In the world of automotive fixed operations, integrity isn’t a slogan—it’s the foundation upon which every profitable, sustainable relationship is built. As service advisors and service managers, we are the...
Fixed-Ops Articles
Enhance customer trust with proactive updates! Quick texts and calls improve communication, satisfaction, and drive sales.

Stop playing hide and seek: Mastering customer status updates

- August 8, 2025
Ever been on the other side of the counter as a customer? You drop your vehicle off, grab the loaner, and… crickets. Four hours later, you’re wondering: are they even...
Fixed-Ops Articles
The landscape of automotive retail has shifted radically, which means our strategies, culture, and execution in the service drive must evolve

Today’s drive, tomorrow’s results

- July 24, 2025
The landscape of automotive retail has shifted—radically. Today’s economy is tighter, technology is smarter, and the people on both sides of the counter are more informed, connected, and expectant than...
Fixed-Ops Articles
If your service drive isn’t actively selling tires, you’re leaving money on the table; tires aren’t just rubber; they’re rolling relationships

Tires are the ticket: Turning tread into trust in the service drive

- July 7, 2025
If your service drive isn’t actively selling tires, you’re leaving serious money—and long-term customer retention—on the table. Tires aren’t just rubber and steel; they’re round, rolling relationships. They’re also one...
Fixed-Ops Articles
The modern fixed operations leader isn't just managing technicians and advisors—they're managing informaton, in real-time.

Performance you can see: Data-driven fixed ops

- June 4, 2025
In today’s automotive retail environment, the difference between a profitable service department and one that’s just getting by often comes down to one thing: data visibility. The modern fixed operations...
Fixed-Ops Articles
If you're a fixed ops director you've got to divide your strategy into two distinct territories: the hot & cold side of the customer pipeline 

Pipeline precision: Coaching the outside parts sales game

- May 20, 2025
As a Fixed Operations Coach, I've seen it all when it comes to outside parts sales teams. Some reps are just dropping off donuts and calling it 'building relationships.' Others...
Articles Fixed-Ops
Whether you’re running a small shop or a massive multi-rooftop operation, unapplied time is a silent profit killer. But it’s controllable.

Plug the profit leaks fast: How to control unapplied time in the service department

- April 8, 2025
In the fixed ops world, we often say, “You can’t manage what you don’t measure.” And nowhere is this truer than in the case of unapplied time in the service...
Articles Fixed-Ops
In today’s service lane, it’s not enough to just keep up—you’ve got to get out front. the dealerships leading the pack are using AI

How AI is Revolutionizing the Role of the Service Advisor and Manager

- March 25, 2025
In today’s fast-moving service lane, it’s not enough to just keep up—you’ve got to get out front. The fixed ops game is evolving, and the dealerships leading the pack are...
Articles Fixed-Ops
One of the most effective communication techniques service advisors can implement is the use of assumptive language.

How to use assumptive language as a service advisor to improve sales and build trust

- March 4, 2025
As a Service Advisor, your words hold immense power—not just in providing information but in guiding your customers toward decisions that are in their best interest. The way you communicate...
Articles Fixed-Ops
One effective technique for service advisors is assumptive communication, which can significantly enhance customer responsiveness.

The Importance of Assumptive Communication in Automotive Dealerships

- June 6, 2024
In the fast-paced, exciting world of automotive service, the role of service advisors is crucial! They bridge the gap between technical solutions and customer communications, ensuring that vehicles are maintained...
Fixed-Ops Articles

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