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John Fairchild

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John has more than 35 years of experience in fixed-operations management and consulting, and trains fixed-ops staff to improve performance and customer service. He started working in auto repair and parts at age 15 and over time held numerous positions at dealerships, including general manager. Visit the website https://fairchildautomotivesolutions.com.
service

The Power of 4DX in the Service Department!

Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, software and...
technician

Dealing with the Technician Drought

There is a “Technician Drought” that has been plaguing the car industry for decades, pretty severely for the past 5 years or so. Finding...
the process

The Process of Creating a Great Process

Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their processes....
customer

Don’t Ask, Tell Them What Services They Need

As a service advisor our job is to fulfill our customer’s main reason for visiting the dealership, right? You may feel customers who come...
analysis paralysis

Service Department Analysis Paralysis: How to Make a Decision and Move Forward

Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and...
employee improvement

Creating Excellent Employees with Employee Improvement Plans

We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is great employees. But if you...
service

3 Essentials for Service Department Retail Process Success

A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well...
performance

Where Performance is Measured and Reported, Performance Improves!

In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can...

Try Performing A Basic Service Inspection Immediately, Then Prioritizing Work Your Customer Needs

Every customer who pulls into your service department deserves to know the overall condition of their vehicle, each time he or she visits. As...
T.O.

The POWER of the T.O.

New and used car sales departments everywhere live and die by the “T.O.” A “T.O.” or “Turn Over” is a strategy employed in sales...
El Patronnvideo

El Patronn of Sunrise Chevrolet Discusses How He is Handling the Government Mandated Shutdown...

  As part of our continuing Coronavirus coverage, we’re pleased to welcome back Rudy "El Patronn" Tremenio, Managing Partner of Sunrise Chevrolet in Forest Hills,...
fixed ops

How Fixed Ops can Boost Dealer Revenues in Times of Uncertainty

Amid flattening auto sales, many dealerships are turning to their back-end operations to future-proof their businesses. It is likely that the recent outbreak of...
COVID-19

How Dealers Can Address the Effects of COVID-19

As of March 23rd, COVID-19 has shown up in 54 jurisdictions across the United States. More than 33,000 cases have been confirmed of the...
COVID-19

COVID-19: What Should Dealers Expect Staff to Do?

Management and staff in retail everywhere are unsure how to deal with the novel coronavirus pandemic. In the current industry, it’s the first time...
Auto Remarketingvideo

How the Coronavirus Has Disrupted the Auction Business and Used-Car Market – Joe Overby,...

As part of our ongoing Coronavirus coverage, we’re pleased to welcome Joe Overby, Senior Editor for Auto Remarketing and Auto Remarketing Canada. In this...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...

Dealing with Competition as a Car Salesperson

As a car salesperson, you face a lot of competition. On this week's episode of Straight Talk, David Lewis talks about dealing with that...

The Active Delivery Process

On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources....