Sunday, November 29, 2020
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turnover

The Biggest Profit Killer Dealers Still Won’t Talk About

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It’s no secret, the automotive business has been struggling for years with low-profit margins and employee turnover now hitting an all-time high of 46%. However, dealers are often hesitant to talk about the actual root cause of the issue. Cox Automotive’s 2019 Dealership Staffing Study found, “with an average cost of $10,000 per new hire […]
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engagement

Four Ways to Improve Employee Engagement at Your Dealership

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Employee engagement is an indicator and cause of success. Overall, companies with high employee engagement are 21 percent more profitable than companies with low engagement. This aspect of the workplace is also known to increase morale and cause employees to provide better customer service to potential buyers. Ultimately, it is crucial for you to develop […]
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training

Ford and Bosch Utilizing VR in Mach-E Training

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Ford Motor Company and tech supplier Bosch have partnered to create a virtual reality training program for the Mustang Mach-E. This new program will allow technicians to learn how to service and maintain the all-electric vehicle without needing access to a physical model. In addition to teaching technicians how to perform diagnostics and services related […]
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questions

Ask Better Questions!

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Have you ever had opportunity to spend time with other Dealers, Leaders, Managers and Like Kind Business Owners that you would love to learn from and felt tongue-tied? These opportunities can happen spontaneously – like during a refreshment break at a dealer or business training conference or finding yourself seated next to a leader on […]
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women

Why Aren’t There More Women General Managers?

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After a decade of progress of women gradually emerging as an important and recognized segment of contemporary automotive business, it is frustrating to read statistics stating that only 8% of women occupy key positions in our national automotive dealerships. The same study also reports that women still work in positions of 91% office and administrative […]
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employee improvement

Creating Excellent Employees with Employee Improvement Plans

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We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is great employees. But if you are reading this, you’re a Parts, Service, Body Shop manager or other dealership manager who already knows that great employees do not often come ready made. In fact, even in markets […]
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installation

Installation vs. Implementation

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On today’s Tip of the Day, Glenn Pasch explains the difference between the installation of a service you’ve selected for your staff and actually implementing said service for long-term use.
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employees

Five Ways to Develop Your Staff into the Automotive Industry’s Future...

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Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail.  Now, imagine of life without them (or how things at your dealership changed once they left). At some point, that employee will—or already has—moved on. The reality is that people will […]
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unconscious bias

Why Unconscious Bias Training is Important for Your Bottom Line and...

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As humans, we all have perceptions and prejudices that can transition into biases if we aren’t careful. If left unchecked, these biases can develop into strong stereotypes or beliefs that significantly hamper your business. From your receptionist to your senior salesperson, everyone is at risk of letting bias influence how they interact with others. This […]
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transition

Five Tips for Handling Internal Staff Transitions Within Your Dealership

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In an ideal world, today’s entry-level employees would always become tomorrow’s senior leaders at your dealership. Ultimately, many factors impact whether an employee makes a lateral or vertical transition within a company. The level of experience, your evolving staffing needs, and their ability to stay with the company for the long haul are all critical […]
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