Saturday, October 16, 2021
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talent

Using better marketing to attract better talent

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Countless articles and news stories focus on the lack of workers for many businesses today. Some blame the pandemic, some blame government assistance, or that people have decided to change careers. Regardless of the reason, this can be a struggle for many companies, especially automotive dealerships. Lack of quality candidates for sales, service, or management. […]
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Pasch

Glenn Pasch on how to curb complacency culture at your...

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Car dealers are reporting incredible sales and profits in today’s market, but is this success also breeding complacency among you or your staff? Have your processes or customer experience taken a dive as a result? On today’s show, we’re pleased to welcome Glenn Pasch, auto marketing expert, and CEO of PCG Digital to discuss remaining […]
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auto technicians

11 key processes every service advisor should be trained to...

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According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail unit on both new and used vehicles and record-high earning in F&I, fixed operations should be booming as well right? Well, in reality, that is not the case. On the latest […]
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Kain

David Kain shares key takeaways to help drive dealers in...

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On today’s show, we are pleased to welcome David Kain, President and Owner of Kain Automotive, industry expert, and host of Kain and Co. right here on CBT News. Kain begins the conversation by sharing some takeaways he’s seen throughout the past year. He says something we learned is that the internet is a wonderful catalyst […]
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technician

Why is it so hard to train the next generation...

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In a TechForce Foundation report last year, it was forecasted that the auto, diesel, and collision industries would collectively be short by approximately 642,000 technicians by 2024. Past NADA Chairman Charlie Gilchrist said that their 16,500 members would need to attract 76,000 people between 2020 and 2026 to stay even with the demand in the […]
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F&I

A ‘back to basics’ approach to F&I during slower times

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F&I departments nationwide are once again facing challenging times. The one-two punch of the pandemic hanging on due to the Delta variant and the chip shortage has created a unique space where there are fewer new and used cars to sell and finance, and inventory is hard to come by. It’s a mess. But even […]
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Gardner

5 ways to deliver at least one vehicle per day, each...

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Just how much are you leaving on the table in terms of vehicle delivery? Joining us today is Sean Gardner, Instructor and Sales Trainer...
auto technicians

The skills auto technicians need to make them uniquely qualified...

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On the latest episode of Service Drive, host Don Reed takes a deep dive into how future automotive industry trends will affect auto technicians in the service drive. Reed has helped thousands of dealers boost their service gross profits as CEO of DealerPro Training. Reed says vehicle technology is evolving at an accelerated pace, which is giving […]
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development

Is on-the-job training effective for employee development? – David Kain

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In the last year, dealers have made many changes to their operations, but are training and employee development overlooked now? On today’s show we are pleased to welcome David Kain, President and Owner of Kain Automotive, industry expert, and host of Kain and Co. right here on CBT News. Kain begins the conversation by discussing […]
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F&I

Things to consider when hiring an inexperienced F&I manager

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Staffing the F&I department can be a tricky minefield to navigate. Do you hire from within and train someone up from sales or do you go to an outside hire, poaching from another dealership to make sure you have someone with experience? Both of these scenarios are fairly common in the industry, but it ignores […]
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