Tuesday, January 18, 2022
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Panozzo

Dealertrack DMS’s Michael Panozzo on how to best empower your accounting...

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While auto dealerships are constantly looking for new ways to become more profitable, they rarely focus on the potential—and all too often underutilized contributions...
DEI

KAR Global’s Kristen Lampkin shares best DEI practices your company...

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We are seeing a growing number of companies, industry-wide, creating or redefining a more diverse and inclusive workplace. One of those companies is KAR Global. Today we’re learning what the company has implemented and we’ll also gain some insight on best practices that you may be able to adopt as well. We’re pleased to welcome […]
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Dawson

How to focus your mind on what is within your...

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On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology Sales Training, discusses getting your mind focused on what is controllable. Dawson poses the question, what’s changed within your control, or what have you changed? Train yourself by making a list of activities, behaviors, and disciplines that you and your team can […]
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service

Don Reed on key strategies to help your service team...

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Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should be? You’re not alone. Dealers often run into this problem, but there are protocols you can implement to get the highest return on your investment. Joining us now to give us […]
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Kenya Rutland

Chief Enthusiasm Officer Kenya Rutland on how to build diversity...

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After the nation’s civil unrest last summer, you may have noticed many companies making the decision to evaluate and adopt a more diverse and inclusive workplace. Well, KJR Consulting has been behind the strategy for many large companies like Coca-Cola and Asbury Automotive Group. On this episode of Diversity in Automotive, we’re pleased to welcome […]
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sales

Building a sales-minded parts team to grow your parts department

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If you want to create meaningful growth in your parts department, you need to maximize sales online and over the counter. The way to do this is to train your parts advisors to become better salespeople. Let’s face it, most parts advisors are not trained to be salespeople. Customer interactions, upselling, and similar sales techniques […]
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talent

Using better marketing to attract better talent

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Countless articles and news stories focus on the lack of workers for many businesses today. Some blame the pandemic, some blame government assistance, or that people have decided to change careers. Regardless of the reason, this can be a struggle for many companies, especially automotive dealerships. Lack of quality candidates for sales, service, or management. […]
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Pasch

Glenn Pasch on how to curb complacency culture at your...

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Car dealers are reporting incredible sales and profits in today’s market, but is this success also breeding complacency among you or your staff? Have your processes or customer experience taken a dive as a result? On today’s show, we’re pleased to welcome Glenn Pasch, auto marketing expert, and CEO of PCG Digital to discuss remaining […]
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top dealer

11 key processes every service advisor should be trained to...

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According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail unit on both new and used vehicles and record-high earning in F&I, fixed operations should be booming as well right? Well, in reality, that is not the case. On the latest […]
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Kain

David Kain shares key takeaways to help drive dealers in...

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On today’s show, we are pleased to welcome David Kain, President and Owner of Kain Automotive, industry expert, and host of Kain and Co. right here on CBT News. Kain begins the conversation by sharing some takeaways he’s seen throughout the past year. He says something we learned is that the internet is a wonderful catalyst […]
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