On today's Tip of the Day, Glenn Pasch explains the difference between the installation of a service you've selected for your staff and actually implementing said service for long-term use.
Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail. Now, imagine of life without them...
As humans, we all have perceptions and prejudices that can transition into biases if we aren’t careful. If left unchecked, these biases can develop into strong stereotypes or beliefs that...
In an ideal world, today's entry-level employees would always become tomorrow's senior leaders at your dealership. Ultimately, many factors impact whether an employee makes a lateral or vertical transition within...
Looking to add more money to your bottom line by way of your finance department and dealership? CBT News sits down with Adam Marburger, F&I expert and President of Ascent...
On today’s show, we’re pleased to welcome back David Villa, host of the “Auto Dealer Live” podcast and CEO if iPD. With over 20 years of Auto Industry experience, David...
"Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied...
It’s not just how we think of driving that Tesla aims to change, but how we think of mechanics and education as well.
As the industry shifts more towards electric vehicles,...
When you send your F&I Manager to school, you hope that they come back with some knew information that could help the dealership. Becky goes over how to make sure...
While in San Francisco at the 2019 NADA Show we caught up with Sean Gardner, trainer, and instructor for the Joe Verde Group to find out his opinion on how dealers...