TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%
TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%
TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%


experience

Customer

Shep Hyken Identifies the Customer Phases Needed to Strengthen Dealership Loyalty in His New Book, “The Cult of the Customer”

- February 6, 2020
Many businesses today can agree that placing a focal point on the customer is imperative for business success and can easily be a core value of a company’s culture. But...
Sales & Marketing Auto News
enthusiasm

Do You Have Your “E’s” Turned Up Today?

- December 7, 2019
 Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how you can get your customers on...
Saturday Morning Sales Meeting Shows
hiring

What’s the Upside? Comparing Hiring Experience or Non-Experienced Salespeople

- December 6, 2019
When it comes to hiring new salespeople, it can be a daunting task to find just the right ones that will be a good fit for your dealership environment and...
Management & Leadership Auto News
F&I staff

3 Reasons It’s Still Ok to Call Your F&I Staff ‘Managers’

- October 1, 2019
Titles. Do they matter and if so, do they matter to the person who has the title or the person interacting with them? In dealerships, as in most businesses, the staff has...
F&I Auto News
active listening

Study Shows Active Listening Leads to More Showroom Visits and Higher Sales

- July 24, 2019
Think of the last stellar customer experience you have had. What made it stand out to you? Did they seem like they genuinely cared by asking questions, or summarizing what...
Sales & Marketing Articles
experience

Understanding the Customer’s Shopping Experience

- May 3, 2019
 Do you understand the customer’s shopping experience? Jonathan suggests asking customers what they have been through in the past, so your process improves. VIDEO TRANSCRIPT:  Of all the questions that salespeople ask...
Tips & Training
car shopping

Digital Auto Shopping Bucking Dealership Visit Trends: Cox Automotive Study

- April 22, 2019
Many people vehemently dislike car shopping. Spending time going from dealership to dealership, looking at different models to make a decision on what they want, and haggling with a (sometimes...
Sales & Marketing Auto News
surveys

Creating Post-Purchase Surveys That Yield Useful Results

- January 24, 2019
Customer feedback is a valuable tool for businesses of all kinds, and dealerships are no exception. Feedback allows you to fine-tune your operation, strengthening what works and cutting what doesn’t. Collecting...
Sales & Marketing Auto News
customer experience

Enhancing the Customer Experience at Your Dealership

- April 10, 2018
Though facials and pedicures aren’t what naturally come to mind when people think of car dealerships, that’s what you get when you visit the Grimsby Chrysler-Dodge-Jeep dealers of Ontario, Canada....
Management & Leadership Auto News
customer service

Finding Balance Between Modern Marketing and Traditional Customer Service

- November 8, 2017
Customers prefer to begin their car shopping experience online in the digital realm. That’s been proven by Cox Automotive in their 2017 Car Buyer Journey Study, showing that the average...
Sales & Marketing Auto News

Latest Articles

STL launches ‘Neuralis’ in the US: A high-performance Data Center portfolio engineered for the AI era
Latest Articles 04/17/26

STL launches ‘Neuralis’ in the US: A high-performance Data Center portfolio engineered for the AI era
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GM leans on global supply, VW ends U.S. EV output, March sales surge tightens inventory

GM leans on global production to supply U.S. market amid cost pressures
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GM leans on global production to supply U.S. market amid cost pressures

Volkswagen ends U.S. EV output, triggering $600 million financial hit 
Latest Articles 04/17/26

Volkswagen ends U.S. EV output, triggering $600 million financial hit 

March sales surge tightens inventory, affordability gaps persist
Latest Articles 04/17/26

March sales surge tightens inventory, affordability gaps persist

Independent shops are gaining ground, but dealerships retain advantages in expertise, loyalty, and digital tools: New CDK Service Shopper 5.0 survey shows
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Independent shops gain ground as dealerships face mounting pressure

2026 Genesis G90 black edition: Luxury with a performance edge
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2026 Genesis G90 black edition: Luxury with a performance edge

$99M John Deere settlement accelerates high-stakes right to repair movement
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$99M John Deere settlement accelerates high-stakes right to repair movement

TrueCar achieves profitability and calls for a new standard in automotive pricing
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TrueCar achieves profitability and calls for a new standard in automotive pricing

Stellantis, Microsoft deepen alliance to supercharge AI and cybersecurity capabilities 
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Stellantis, Microsoft deepen alliance to supercharge AI and cybersecurity capabilities 


CBT News
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