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experience

Integration is Key to Dealer Excellence

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The current automotive retail experience is a fragmented one. With so much change happening in the marketplace, dealers are constantly looking to the horizon,...
newscast

Improve Retention and Save Time in the Process | 5 Ways...

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On today's CBT Newscast for Friday, June 2nd, 2017: How to Improve Retention and Save Time in the Process CBT's Jim Fitzpatrick sat down with Karl...
experience

Change the Experience, Change the Results

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What Do You Expect when You Book a Hotel Room? Exactly! The studies are clear: According to DrivingSales, 99 percent of buyers expect a hassle...
Elise Kephart

Elise Kephart: Creating the Best Experience for Customers

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Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps...

Why your dealership will benefit from this brand’s experience center idea

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In an age when the buzz is about "virtual test drives" and buying cars without setting foot in a dealership, Porsche has embarked on...
deliver the experience

Deliver The Experience That Every Customer Expects.

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Deliver the experience Can you deliver the experience that every customer expects? With today’s rapidly evolving car buying process, it can be challenging to keep up....

CBT News – December 3, 2015

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On today's show: Mark Tewart on using life skills to create a bond with customers Do your sales and service employees know the F&I...