The current automotive retail experience is a fragmented one. With so much change happening in the marketplace, dealers are constantly looking to the horizon, rethinking how vehicles are retailed and...
On today's CBT Newscast for Friday, June 2nd, 2017:
How to Improve Retention and Save Time in the Process
CBT's Jim Fitzpatrick sat down with Karl Schmidt, Founder and President of Retain...
What Do You Expect when You Book a Hotel Room? Exactly!
The studies are clear:
According to DrivingSales, 99 percent of buyers expect a hassle when they start the car buying...
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer...
In an age when the buzz is about "virtual test drives" and buying cars without setting foot in a dealership, Porsche has embarked on a $60-million experiment here in hopes that...
Deliver the experience
Can you deliver the experience that every customer expects? With today’s rapidly evolving car buying process, it can be challenging to keep up. Luckily cox automotive has best practices...
On today's show:
Mark Tewart on using life skills to create a bond with customers
Do your sales and service employees know the F&I products you offer?
Creative ways to...