TSLA401.53012.63%
GM81.3203.27%
F12.8850.445%
RIVN17.2350.345%
CYD43.1200.7981%
HMC25.0100.65%
TM217.6804.81999%
CVNA385.03522.795%
PAG160.8504.83%
LAD281.7356.865%
AN207.6309.34%
GPI346.91011.43%
ABG210.1706.08%
SAH70.1502.78%
TSLA401.53012.63%
GM81.3203.27%
F12.8850.445%
RIVN17.2350.345%
CYD43.1200.7981%
HMC25.0100.65%
TM217.6804.81999%
CVNA385.03522.795%
PAG160.8504.83%
LAD281.7356.865%
AN207.6309.34%
GPI346.91011.43%
ABG210.1706.08%
SAH70.1502.78%
TSLA401.53012.63%
GM81.3203.27%
F12.8850.445%
RIVN17.2350.345%
CYD43.1200.7981%
HMC25.0100.65%
TM217.6804.81999%
CVNA385.03522.795%
PAG160.8504.83%
LAD281.7356.865%
AN207.6309.34%
GPI346.91011.43%
ABG210.1706.08%
SAH70.1502.78%


experience

customers

Report identifies six customer journey challenges the auto industry faces

- October 20, 2022
Customer feedback and surveys have unveiled areas in the auto retail industry that need to change for a better sales experience as well as ownership experience. Some areas like a...
Sales & Marketing Articles

Did the pandemic shorten the path to a more transactional dealership website?

- June 1, 2021
Covid-19 hit like a shock wave in March 2020, shutting down dealerships, impelling them to adopt digital retailing (DR) as a low-touch transaction alternative to the legacy, showroom-based car buying...
Sales & Marketing Articles
F&I

Things to consider when hiring an inexperienced F&I manager

- May 25, 2021
Staffing the F&I department can be a tricky minefield to navigate. Do you hire from within and train someone up from sales or do you go to an outside hire,...
F&I Articles
reviews

Why soliciting reviews is a solid business plan for dealerships

- May 5, 2021
The digital automotive marketplace and solutions provider Cars.com has hit a milestone, achieving 10 million customer reviews for local dealers on their platform. For the month of March 2021 alone,...
Sales & Marketing Articles
dealership

Ways to effectively market your dealership

- April 27, 2021
Marketing and advertising your dealership can sometimes get complicated. Do you do TV commercials or YouTube? Is online important, or should you ignore it? What about the budget? Often, effective marketing...
Sales & Marketing Articles
coach

Coach, Consultant, and Mentor: How they differ and why it matters

- April 12, 2021
It seems as though we confuse the differences between coaching, consulting, and mentorship. It’s completely understandable because I often see websites, posts and articles of self-proclaimed “coaches'' who offer consulting...
Management & Leadership Articles
digital

Three trends in digital engagement that will impact the auto industry in 2021 and beyond

- March 9, 2021
2020 was a disruptive year for many industries, including the automotive industry. Car sales were down by an estimated 15 percent in 2020, mostly due to the economic shock of...
Daily Automotive News Articles
experience

Top four opportunities in driver’s experience for automotive manufacturers

- February 24, 2021
There's a lesson to be learned from Tesla and its ascent to the status of most valuable car manufacturer in the world. The leapfrog, often experimental progress made by Tesla...
Sales & Marketing Articles
car loan

Trim the time in the F&I office for improved CX

- February 2, 2021
An extended in-dealership visit continues to be a pain point for car shoppers with the finance and insurance process often dominating the clock. One customer recounted their recent experience buying...
Sales & Marketing Articles
test drive

Rethinking the test drive to unlock new revenue

- January 26, 2021
There’s no doubt COVID-19 accelerated automotive retailers’ digitization efforts. Evolving consumer preferences for personalized, on-demand service that doesn’t require a dealership visit mean the retail environment now covers a lot more ground. However, the...
Sales & Marketing Articles

Latest Articles

STL launches ‘Neuralis’ in the US: A high-performance Data Center portfolio engineered for the AI era
Latest Articles 04/17/26

STL launches ‘Neuralis’ in the US: A high-performance Data Center portfolio engineered for the AI era
Latest Articles 04/17/26

GM leans on global supply, VW ends U.S. EV output, March sales surge tightens inventory

GM leans on global production to supply U.S. market amid cost pressures
Latest Articles 04/17/26

GM leans on global production to supply U.S. market amid cost pressures

Volkswagen ends U.S. EV output, triggering $600 million financial hit 
Latest Articles 04/17/26

Volkswagen ends U.S. EV output, triggering $600 million financial hit 

March sales surge tightens inventory, affordability gaps persist
Latest Articles 04/17/26

March sales surge tightens inventory, affordability gaps persist

Independent shops are gaining ground, but dealerships retain advantages in expertise, loyalty, and digital tools: New CDK Service Shopper 5.0 survey shows
Latest Articles 04/17/26

Independent shops gain ground as dealerships face mounting pressure

2026 Genesis G90 black edition: Luxury with a performance edge
Latest Articles 04/17/26

2026 Genesis G90 black edition: Luxury with a performance edge

$99M John Deere settlement accelerates high-stakes right to repair movement
Latest Articles 04/17/26

$99M John Deere settlement accelerates high-stakes right to repair movement

TrueCar achieves profitability and calls for a new standard in automotive pricing
Latest Articles 04/16/26

TrueCar achieves profitability and calls for a new standard in automotive pricing

Stellantis, Microsoft deepen alliance to supercharge AI and cybersecurity capabilities 
Latest Articles 04/16/26

Stellantis, Microsoft deepen alliance to supercharge AI and cybersecurity capabilities 


CBT News
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