Tag: experience
EV owners likely to go electric again, says J.D. Power research
J.D. Power conducted an initial survey of American electric car buyers to determine their satisfaction. Their findings discovered that more than 4 out of...
Seamless mobile experience in service a customer expectation in 2021
Smartphone use in the United States has increased in recent years to 81% of the total population. For those earning more than $50,000 annually,...
Tips to handle bad online reviews for F&I
Think about the last time you bought anything online. What did you do first? You probably started with Google (as we all do) or...
Preparing to thrive in auto retail in 2021
2020 has brought about massive change to the automotive industry and especially for dealers. With less traffic due to widespread digitalization and mobility, COVID...
Dealer sentiment acknowledges both slow downs and bright spots in Q4
Earlier this week, Cox Automotive released their Dealer Sentiment Index report and survey results for Q4. The study showcased responses from 1,077 auto dealers, which were...
The benefits of continuing concierge services after COVID
There are some decisions to be made regarding dealership concierge services, especially if the COVID limitations from 2020 carry deep into 2021. Currently, most...
End-to-end digital retailing challenges solved by Asbury Automotive Group
On Wednesday, Asbury Automotive Group announced the launch of their new end-to-end digital retailing solution, Clicklane. The news release calls Clicklane the evolution of...
Tips to optimize customer engagement in the pandemic and beyond
If you live in Southern California, you may have noticed a new type of text message from candidates during the recent political season. It...
Five factors that drive innovation in auto retail
Dealership gross profits have declined from 3.3% to 2.4% between 2015 and 2018. Over that same time frame, an average dealership’s operating profits saw...
Policaro Group on the use of innovation and technology in automotive...
In Southern Ontario, COVID-19 affects customer sentiment just like the rest of the world. Google reports that 59% of car shoppers would complete their...
