TSLA426.0108.16%
GM78.7901.58%
F14.9301.26%
RIVN14.2200.07%
CYD57.3501.69%
HMC26.4700.21%
TM189.080-0.58%
CVNA68.2803.89%
PAG164.7303%
LAD276.5802.05%
AN189.9803.55%
GPI326.1806.07%
ABG187.7202.34%
SAH78.1602.26%
TSLA426.0108.16%
GM78.7901.58%
F14.9301.26%
RIVN14.2200.07%
CYD57.3501.69%
HMC26.4700.21%
TM189.080-0.58%
CVNA68.2803.89%
PAG164.7303%
LAD276.5802.05%
AN189.9803.55%
GPI326.1806.07%
ABG187.7202.34%
SAH78.1602.26%
TSLA426.0108.16%
GM78.7901.58%
F14.9301.26%
RIVN14.2200.07%
CYD57.3501.69%
HMC26.4700.21%
TM189.080-0.58%
CVNA68.2803.89%
PAG164.7303%
LAD276.5802.05%
AN189.9803.55%
GPI326.1806.07%
ABG187.7202.34%
SAH78.1602.26%


dealership

customers

How to influence dealership customers to return for service appointments

- March 17, 2021
Prior to the COVID-19 pandemic, only 30% of customers surveyed by Cox Automotive stated that they’ve serviced their vehicles at the dealership in the previous year. Keeping customers coming back...
Fixed-Ops Articles
advertising

Improving engagement with multichannel marketing

- March 16, 2021
You may have heard that to succeed today, you need to be online. That's true, especially in the year 2021. The last year has trained many reluctant adopters to head...
Sales & Marketing Articles
Residual Value - Eric Ibara

Why educating customers about residual value can be a major selling point at your dealership – Eric Ibara, Kelley Blue Book

- March 11, 2021
Today on CBT News, anchor Jim Fitzpatrick is joined by Eric Ibara, Director of Residual Values for Kelley Blue Book. Ibara joins the show to discuss the importance of residual...
Sales & Marketing Featured
BDC department - Sarah Vantine

Why your BDC department should focus on developing strong customer connections in 2021 – Sarah Vantine, Scott Clark Auto

- March 11, 2021
The BDC department at the dealership plays a crucial role in the growth of the business. Today, we welcomed Sarah Vantine to the show to discuss changes in the BDC...
Sales & Marketing Featured
question

Asking better questions equals better leadership

- March 11, 2021
Developing the skill of asking high-quality questions derives from being genuinely curious in what the other person is saying.  The more engaged you are in the conversation and the better...
Management & Leadership Articles

Virtual 20 groups create new possibilities for continuous improvement

- March 8, 2021
Have you ever thought of joining a 20 Group to understand how your dealership can optimize workflow, people, processes and tools to drive more revenue? If so, what stopped you?...
Sales & Marketing Publishing Partners
virtual sales manager

How a virtual sales manager can improve dealership operations – John Connelly, Acura Columbus

- March 5, 2021
As remote work and virtual meetings become the norm, dealers must be able and willing to meet the expectations set by consumers. John Connelly, President and Owner of Acura Columbus...
Management & Leadership Featured
technician

Ensure your technicians feel appreciated for increased productivity

- March 1, 2021
Dealership culture tends to take the technicians for granted and overlooks many of their efforts, but this isn’t the way to retain mechanics. According to Career Explorer, automotive service technicians...
Fixed-Ops Articles
online

Three easy ways to boost e-commerce sales at your dealership

- February 26, 2021
Have you recently shifted to selling cars online? What about service repairs and parts? The automotive world has gone digital, and dealers committed to adapting will beat out the competition. However,...
Sales & Marketing Articles
transactions

Average new vehicle transaction price continues to hold above $40k

- February 16, 2021
The average transaction price for new vehicles in the United States continues to hold the line well above $40,000. Late in 2020, the transaction price pushed through the barrier for...
Sales & Marketing Articles

Latest Articles
Latest Articles 05/25/26

Ford & Ram expand truck strategies, Affordability slips in April, Mercedes-Benz to launch urban assisted driving in Germany

Ford, Ram accelerate truck strategies with new packages and vehicle launches
Latest Articles 05/25/26

Ford, Ram accelerate truck strategies with new packages and vehicle launches

New-vehicle affordability slips in April as prices, rates, payments climb
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Mercedes-Benz to roll out urban assisted driving in Germany by end of 2026
Latest Articles 05/25/26

Mercedes-Benz to roll out urban assisted driving in Germany by end of 2026

Stellantis aims to revive Chrysler brand with 3 new, more affordable SUVs
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Piazza Auto Group doubles down on service fundamentals, advisor accountability 
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Piazza Auto Group doubles down on service fundamentals, advisor accountability 
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Richmond Ford VP, Kayla Kody, transforms service lane with data-driven loyalty strategies

Weekly roundup: EU advances U.S. trade deal, CBT News to host Auto Leadership Summit, Ford halts F-150 production
Latest Articles 05/23/26

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Bojangles Installs First EV Charging Station, Redefining the Roadside Stop with a New “Charge-and-Dine” Experience (1)
Latest Articles 05/22/26

Bojangles installs first EV charging station, redefining the roadside stop with a new “charge-and-dine” experience

UAW pushes tougher USMCA rules, Ford pauses F-150 production, J.D. Power sees resilient auto sales
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UAW pushes tougher USMCA rules, Ford pauses F-150 production, J.D. Power sees resilient auto sales


CBT News
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