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transactions

Average new vehicle transaction price continues to hold above $40k

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The average transaction price for new vehicles in the United States continues to hold the line well above $40,000. Late in 2020, the transaction...
car sales

Best practices for engaging today’s car shopper: Remote car sales (Part...

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A study by KPMG has found that for car purchases, "consumers want ... an end-to-end e-commerce experience." They also don't want to step "in a showroom, even...
cryptocurrency

Tesla buys $1.5 billion in Bitcoin, will sell cars for cryptocurrency

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On Monday, Tesla announced a purchase of around $1.5 billion USD in Bitcoin, the world’s most well-known cryptocurrency. A filing with the Securities and...
automation

Best practices for engaging today’s car shopper: Automation (Part 2)

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In Part 1, we addressed some objections to automation and how to overcome them. Once we overcome objections and fears that naturally come with automation...
digital retailing

How dealerships and OEMs reimagine the sales process with digital retailing

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The traditional dealership sales model has endured for decades, but the past year has forced the auto retail industry to adapt. While digital retailing...
fixed ops

Five types of customer data that you should take from fixed...

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According to Cox Automotive, 49% of a dealership's profits come from the service department. It's clear that fixed ops have evolved into a significant profit center for car...
dealer

Most are ready to buy within three weeks of first dealer...

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A study released Thursday shows that the majority of car shoppers are deeper into the sales funnel than dealers often think. The Automotive Buyer Study 2021 by Marchex titled “Trust,...
sales

The modern sales team as a driver of inventory turn

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Sales departments that interact closely with their dealership’s reconditioning function put more “sold” units on the board. Unfortunately, few sales managers and their teams...
car loan

Trim the time in the F&I office for improved CX

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An extended in-dealership visit continues to be a pain point for car shoppers with the finance and insurance process often dominating the clock. One...
customers

Customer satisfaction reaches new heights as online processes advance

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Many of us are quick to groan and sigh when tasked with going to a car dealership, but could car buying actually be enjoyable?...