TSLA400.32011.42%
GM81.7403.69%
F12.8750.435%
RIVN17.1550.265%
CYD43.1900.8681%
HMC25.0050.645%
TM218.0105.15%
CVNA387.64025.4%
PAG161.4605.44%
LAD282.5207.65%
AN207.3709.08%
GPI348.18012.69999%
ABG210.6406.55%
SAH70.2502.88%
TSLA400.32011.42%
GM81.7403.69%
F12.8750.435%
RIVN17.1550.265%
CYD43.1900.8681%
HMC25.0050.645%
TM218.0105.15%
CVNA387.64025.4%
PAG161.4605.44%
LAD282.5207.65%
AN207.3709.08%
GPI348.18012.69999%
ABG210.6406.55%
SAH70.2502.88%
TSLA400.32011.42%
GM81.7403.69%
F12.8750.435%
RIVN17.1550.265%
CYD43.1900.8681%
HMC25.0050.645%
TM218.0105.15%
CVNA387.64025.4%
PAG161.4605.44%
LAD282.5207.65%
AN207.3709.08%
GPI348.18012.69999%
ABG210.6406.55%
SAH70.2502.88%


customers

customers

Teaching Customers About Maintenance in the Information Age

- June 17, 2019
Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service offerings) for many years. Some dealers...
Sales & Marketing Fixed-Ops
price

Customers Say “No More Haggling” When it Comes to Price

- June 4, 2019
If you talked to everyone who came into a traditional dealership and asked if they were dreading a specific aspect of the car-buying process, chances are a common answer would...
Sales & Marketing Articles
appearance

Up Your Game in Your Appearance

- April 16, 2019
Maybe you don’t have to wear a suit to work. But does your collared pullover have to be wrinkled when you greet people at the dealership showroom? No, and Mark...
Tips & Training
reverse-sell

The Reverse-Sell Technique

- April 3, 2019
On this week's episode of On the Mark, Mark Tewart discusses the reverse-sell technique and gives tips on how to better interact with customers.
Shows
walk-around

Improving Your Vehicle Walk-Around Process

- April 1, 2019
On this week's episode of Straight Talk, David Lewis of David Lewis & Associates gives his best tips to inspire customers during one of the most important parts of your...
Shows
appointments

Best Practices for Setting and Maintaining Scheduled Appointments

- March 28, 2019
Today’s consumer look to streamline all the processes they undergo. Making larger purchases, such as vehicles, is included within that. The quicker the process, the better it is for consumers....
Management & Leadership Auto News
customers

Don’t Make Your Customers Feel Uncomfortable

- March 25, 2019
 Like it when customers get in your face?  Of course not.  Then why do some salespeople crowd customers during the greeting?  It happens, but Paul says it doesn’t have to...
Tips & Training
partnership

“Partnership” is the New Automotive Industry Buzzword

- March 19, 2019
When it comes to the future of the automotive industry, the word “partnership” is starting to enter the conversation. In the past, automakers looked at one another as rivals, but...
Daily Automotive News Auto News
the process

How The Process is the Core to Your Business

- March 15, 2019
Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their process. Failure to do so is likely...
Fixed-Ops Auto News
customers

How You Should View Your Customers

- March 11, 2019
 On this week's episode of Straight Talk, David Lewis talks about how you should view your customers and how you should treat everyone you speak with in the process of...
Shows


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