Customers Need to Like You!
In a Dealership Service Department, the relationship with your customer is “King.” It’s far more important for the customer to actually like you than just about any other single factor....
TSLA401.95413.05432%
GM81.3153.265%
F12.8800.44%
RIVN17.1850.295%
CYD43.1200.7981%
HMC25.0150.655%
TM217.7954.935%
CVNA385.62023.38%
PAG161.0455.025%
LAD281.5906.72%
AN207.4809.19%
GPI346.81011.33%
ABG210.1706.08%
SAH70.2452.875%
TSLA401.95413.05432%
GM81.3153.265%
F12.8800.44%
RIVN17.1850.295%
CYD43.1200.7981%
HMC25.0150.655%
TM217.7954.935%
CVNA385.62023.38%
PAG161.0455.025%
LAD281.5906.72%
AN207.4809.19%
GPI346.81011.33%
ABG210.1706.08%
SAH70.2452.875%
TSLA401.95413.05432%
GM81.3153.265%
F12.8800.44%
RIVN17.1850.295%
CYD43.1200.7981%
HMC25.0150.655%
TM217.7954.935%
CVNA385.62023.38%
PAG161.0455.025%
LAD281.5906.72%
AN207.4809.19%
GPI346.81011.33%
ABG210.1706.08%
SAH70.2452.875%
customers
Building Transparency with the Customer
On this week's Kain & Co., David goes over some phrases to use in your sales pitch that improve your transparency and allow the customer to better relate to you.
Giving Customers Options
Today Mark discusses the importance of options. He believes if we don’t provide options then we limit our potential and lose the trust of our customers. Also on this episode,...
Testing Objections from Customers
On this week's edition of On the Mark, Mark Tewart goes over testing objections from customers as well as his usual segments, Coach's Corner and Stop It.
Effective Communication with Your Customers
On this week's episode of The Tom Stuker Show, Tom Stuker discusses how to effectively communicate with customers and the best methods to do so.
Adapting when a customer says “I’m just looking!”
On this week's edition of On the Mark, Mark talks about how to deal with a customer that says "I'm just looking!" out on the lot.
Why is it important to be unique?
On this week's edition of Straight Talk, David Lewis talks about the importance of being unique and how to not being like every other salesperson in the industry.
Keeping Online Communication Simple
Communicating with the online customer should be no different than when they’re in the showroom.
There. Done. Period. I can stop writing now.
But in reality, I can’t because for some reason...
Putting Your Dealership Customers To Work As Brand Ambassadors
When you want to get your dealership to be well-known around the nearest towns and cities, the best form of advertising is brand building. Brand building is an essential phase...
Finding the Customer’s Leverage Point
On this week's edition of On the Mark, Mark Tewart talks to you about defining, discovering, and exploding through your customer's leverage point.
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