Tag: customers
Giving Customers Options
Today Mark discusses the importance of options. He believes if we don’t provide options then we limit our potential and lose the trust of...
Testing Objections from Customers
On this week's edition of On the Mark, Mark Tewart goes over testing objections from customers as well as his usual segments, Coach's Corner and...
Effective Communication with Your Customers
On this week's episode of The Tom Stuker Show, Tom Stuker discusses how to effectively communicate with customers and the best methods to do so.
Adapting when a customer says “I’m just looking!”
On this week's edition of On the Mark, Mark talks about how to deal with a customer that says "I'm just looking!" out on...
Keeping Online Communication Simple
Communicating with the online customer should be no different than when they’re in the showroom.
There. Done. Period. I can stop writing now.
But in reality,...
Putting Your Dealership Customers To Work As Brand Ambassadors
When you want to get your dealership to be well-known around the nearest towns and cities, the best form of advertising is brand building....
Finding the Customer’s Leverage Point
On this week's edition of On the Mark, Mark Tewart talks to you about defining, discovering, and exploding through your customer's leverage point.
When Service Advisors Pre-Qualify Customers
On this week's edition of the Weekly Tune-Up, Becky Nixon tells you why you shouldn't pre-qualify customers who are looking for advice and service...
How to Be Part of the Solution and Get Loyal, Responsible...
Subprime auto loans have been in the headlines over the past couple of years with concern that we are headed into another credit crisis...
