TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

Marc Cannon

Marc Cannon Reflects on AutoNation’s Year Thus Far and What’s In Store for the Future

- September 3, 2020
In the midst of the pandemic, the customer experience in dealerships has experienced various changes and challenges. Marc Cannon, EVP Chief Customer Experience Officer at AutoNation joins us on the...
Daily Automotive News Auto News
loyalty marketing program

Perfecting Your Dealership’s Mobile Website Design and User Experience

- September 3, 2020
On this week’s episode of Kain & Co., host David Kain is joined by Lyamen Savy, the CEO of a new website company called 321 Ignition. In this episode, David and...
Daily Automotive News Shows
Baxter

Baxter Auto Group Drives Business Forward with New Customer Experience

- September 2, 2020
Baxter Auto Group is raising the bar when it comes to supporting the customer during their car-buying journey. The brand has launched a new program that puts consumers in the...
Sales & Marketing Auto News
customer experience

How the Customer Experience is Improved by Women in Automotive

- August 6, 2020
The customer experience (CX) in automotive has been an area of growth and investment in recent years. Manufacturers are focusing on improving how they interact with customers rather than simply...
Sales & Marketing Auto News
relationship

Studies Show Key to Selling is Relationship over Product

- August 5, 2020
The J.D. Power 2020 U.S. APEAL Study rank automakers based on how excited and emotionally connected people feel to their new cars. Of a possible 1000 points, the spread between...
Sales & Marketing Auto News
mobile

Enhancing Customer Experience: Is Mobile Service Right for Your Dealership?

- July 27, 2020
The COVID-19 pandemic has caused dealerships to embrace new operation tactics. In turn, customers have enjoyed an unprecedented level of convenience. Safety concerns resulted in dealer staff delivering vehicles for...
Fixed-Ops Auto News
pandemic

How Shoppers Can Safely Try and Buy During the Pandemic Fight

- July 27, 2020
The auto industry has been surging toward pre-pandemic sales levels since the economy began reopening in May. The number of coronavirus cases continues to climb, though, with some states tightening...
Sales & Marketing Auto News
GM

CBT Automotive Newscast: July 27, 2020

- July 27, 2020
Today's Featured Interview: Corwin Automotive Sees Strong Sales Despite Inventory Challenges Even during the pandemic, consumers have shown that cars are still a necessity. Many dealerships are dealing with a shortage of...
Daily Newscast Headlines
websites

J.D. Power Finds Carmaker Websites Perform Well – Why that Affects a Dealer

- July 23, 2020
A recent report from global consumer insights leader J.D. Power has identified high overall satisfaction among car shoppers when utilizing car manufacturer websites. Of the 13,451 shoppers surveyed in April...
Sales & Marketing Auto News
bias

How to Suppress Bias to Improve Your Dealership’s Customer Experience – Ramon Ray

- July 22, 2020
On today’s show, we’re pleased to welcome Ramon Ray, Founder of Smart Hustle Media and The Black Education Fund, acclaimed speaker, and best-selling author of “Celebrity CEO – How Entrepreneurs Can Thrive...
Management & Leadership Auto News

Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ
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Woodhouse Auto Family acquires Ferrari of Denver in Colorado
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Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures
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NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures
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Oil prices drop as U.S. reaches deal with Iran, pending Trump's approval
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Honda's Racing spirit is driving the future of hybrid vehicles
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