customer experience

Why A Dealership Employee Needs To Be Patient, Not Complacent

Teresa Jenkins - July 24, 2018 0

As humans, our mind is always seeking an outlet for something that gives us purpose, something to believe in. If we feel passionate about...

Six Ways to Use the Test Drive to Secure a Sale

Chanell Turner - July 13, 2018 0

So much happens during the car buying experience that it is easy to forget how pivotal the test drive is to the total process....

8 Customer Service Experiences That Could Improve Dealership Sales

Chanell Turner - July 10, 2018 0

Contrary to popular belief, even in these modern time, many individuals still want to purchase their vehicles in the showroom. According to a recent...

How Your Customer Experience Directly Effects Your Bottom-Line – Mike Wittenstein,...

CBT News - July 5, 2018 0

Mike Wittenstein, Owner of StoryMiners, a customer experience design agency, joins us in the CBT Automotive studio to talk about the importance of customer...

Dealerships are Bridging the Gap between the Future and the Now

Ken Strong - June 29, 2018 0

The auto industry has always been at the forefront of technological advancement. This has never been truer than at the current time. Self-driving cars,...

Enhancing the Customer Experience: Five Ways to Speed Up the F&I...

Chanell Turner - June 28, 2018 0

According to a 2016 Car Buyer Experience Survey, buyers were least satisfied with the long purchasing process. Interactions with the F&I department came in...

The Importance of Your Dealership’s Online Reputation – Chris Snellgrove

CBT News - June 4, 2018 1

Jim Fitzpatrick sits down with Chris Snellgrove with Digital Media Nation to talk about reputation management, the customer experience, and marketing on CBT News. Chris...