TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%


Customer Experience

GM

CBT Automotive Newscast: July 27, 2020

- July 27, 2020
Today's Featured Interview: Corwin Automotive Sees Strong Sales Despite Inventory Challenges Even during the pandemic, consumers have shown that cars are still a necessity. Many dealerships are dealing with a shortage of...
Daily Newscast Headlines
websites

J.D. Power Finds Carmaker Websites Perform Well – Why that Affects a Dealer

- July 23, 2020
A recent report from global consumer insights leader J.D. Power has identified high overall satisfaction among car shoppers when utilizing car manufacturer websites. Of the 13,451 shoppers surveyed in April...
Sales & Marketing Auto News
bias

How to Suppress Bias to Improve Your Dealership’s Customer Experience – Ramon Ray

- July 22, 2020
On today’s show, we’re pleased to welcome Ramon Ray, Founder of Smart Hustle Media and The Black Education Fund, acclaimed speaker, and best-selling author of “Celebrity CEO – How Entrepreneurs Can Thrive...
Management & Leadership Auto News
Subaru

Subaru Tops J.D. Power Automotive Brand Loyalty Study Again

- July 17, 2020
For the second year in a row, Subaru ranks highest in mainstream brand loyalty, according to J.D. Power’s 2020 U.S. Automotive Loyalty Study. Subaru owners who are trading in or...
Sales & Marketing Auto News
loyalty marketing program

Why Dealers Should Concentrate on Experience, Not Price

- July 2, 2020
On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive. In this episode, David and Steve...
Shows Featured
Fixed-Ops

5 Strategies to Raise the Standards of Your Fixed-Ops Department – Michael Roppo

- June 19, 2020
On today’s show, we welcome back  Michael Roppo, President and Director of Dealer Fixed-Ops Consulting and Training at Automotive Domain Results. In this segment, Michael and Jim talk about improving...
Fixed-Ops Auto News
Michael Seeman

How Dealers Can Adapt to Changes in the Car Buying Process – Michael Seeman, CDK Global

- June 15, 2020
On today’s show, we’re pleased to welcome back Michael Seeman, Vice President of Customer Success and Enablement for CDK Global. In this segment, Michael and Jim discuss CDK's new dealer...
Sales & Marketing Auto News
Mahesh Shah

How to Up Your Game When it Comes to Engaging with Consumers Online – Mahesh Shah, CDK Global

- June 11, 2020
On today’s show, we’re so pleased to welcome back Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global. In this segment, Jim and Mahesh discuss what CDK is doing...
Sales & Marketing Auto News
loyalty marketing program

Making the Commitment to Provide a Top-Tier Customer Experience

- June 11, 2020
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought on by COVID-19. Did you enjoy this...
Shows Auto News
video testimonials

Benefits of Video Testimonials

- May 29, 2020
Customer reviews make a big difference in how customers hear and think about your business. Even before COVID-19, video testimonials were gaining attention as a feedback medium for the many...
Sales & Marketing Auto News

Latest Articles

Penske Automotive to go private in $16.3 billion deal
Latest Articles 10/15/26

Penske Automotive to go private in $16.3 billion deal

How dealership leaders can motivate teams without raising pressure 
Latest Articles 10/15/26

How dealership leaders can motivate teams without raising pressure 

New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD
Latest Articles 10/15/26

New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD

New-vehicle prices near record at $50,562 as buyers trade down
Latest Articles 10/15/26

New-vehicle prices near record at $50,562 as buyers trade down

Ford opens Fathom preorder invites for its sub-$30K electric pickup
Latest Articles 10/15/26

Ford opens Fathom preorder invites for its sub-$30K electric pickup

GM Defense unveils unmanned Silverado 3500HD concept for the Army
Latest Articles 10/15/26

GM Defense unveils unmanned Silverado 3500HD concept for the Army

Carvana expands same-day delivery to Jacksonville market
Latest Articles 10/15/26

Carvana expands same-day delivery to Jacksonville market

The dealership data hiding in customer conversations
Latest Articles 10/15/26

The dealership data hiding in customer conversations

Record car payments, 84-month loans raise affordability concerns
Latest Articles 10/14/26

Record car payments, 84-month loans raise affordability concerns

“Andrea Sells Cadillac” shares the social media habits that bring in buyers
Latest Articles 10/14/26

“Andrea Sells Cadillac” shares the social media habits that bring in buyers


CBT News
Powered by  GDPR Cookie Compliance (opens in a new tab)
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.