Tag: customer experience
How to Become More Customer Centric at Your Dealership – Jim...
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for...
The Chick-fil-A of Car Dealers
It’s no secret that the dealership model is under attack in America. From subscription alternatives that could bypass traditional dealers to startups like Carvana...
The Power of “Starting with Why,”: Four Ways to Strengthen Customer...
Have you ever stopped to think about why customers choose to purchase a car with you? Do you know why your selling practices resonated...
What Dealers Should Expect as OEM’s Shift Toward Electric
There is a perception in the media that dealerships do not like to sell Electric Vehicles (EV). In candid conversation, dealers would likely not...
What Your Building Design Says About Your Dealership – Nicholas Berndt,...
The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the...
WardsAuto’s Steve Finlay on Today’s F&I Process
In recent years, new technology has been re-defining the F&I office. How are you adapting to these changes in your dealership? In today’s segment,...
Boost Dealership Transparency with One-Price Selling – Barry Schwartz, Robertson Honda
Today, fewer consumers rely on a salesperson to make an informed purchase. Simply put, the internet gives the customer more transparency than the dealer...
The Top Communication Traits That Every Leader Should Possess
Take a moment to think of a supervisor, manager, or any other person you have interacted with that was in a leadership position who...
The Importance of Showing Customers All The New Car Features
Though it might be one of the most poorly performed and neglected parts of the vehicle sales process, performing a good vehicle walk-around is...
New Challenges For Today’s F&I Manager and How to Win Against...
On today's edition of CBT News, Jim Fitzpatrick talks with Shay Foley, F&I Director at Champion Chevrolet of Avon, Indiana to discuss the new challenges for...