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customer-centric

How to Become More Customer Centric at Your Dealership – Jim...

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The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for...
chick fil a

The Chick-fil-A of Car Dealers

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It’s no secret that the dealership model is under attack in America. From subscription alternatives that could bypass traditional dealers to startups like Carvana...
Customer Trust

The Power of “Starting with Why,”: Four Ways to Strengthen Customer...

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Have you ever stopped to think about why customers choose to purchase a car with you? Do you know why your selling practices resonated...
electric vehicles

What Dealers Should Expect as OEM’s Shift Toward Electric

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There is a perception in the media that dealerships do not like to sell Electric Vehicles (EV). In candid conversation, dealers would likely not...
design

What Your Building Design Says About Your Dealership – Nicholas Berndt,...

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The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the...
F&I office

WardsAuto’s Steve Finlay on Today’s F&I Process

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In recent years, new technology has been re-defining the F&I office. How are you adapting to these changes in your dealership? In today’s segment,...
transparency

Boost Dealership Transparency with One-Price Selling – Barry Schwartz, Robertson Honda

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Today, fewer consumers rely on a salesperson to make an informed purchase. Simply put, the internet gives the customer more transparency than the dealer...
leaders

The Top Communication Traits That Every Leader Should Possess

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Take a moment to think of a supervisor, manager, or any other person you have interacted with that was in a leadership position who...
features

The Importance of Showing Customers All The New Car Features

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Though it might be one of the most poorly performed and neglected parts of the vehicle sales process, performing a good vehicle walk-around is...
F&I

New Challenges For Today’s F&I Manager and How to Win Against...

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On today's edition of CBT News, Jim Fitzpatrick talks with Shay Foley, F&I Director at Champion Chevrolet of Avon, Indiana to discuss the new challenges for...