Monday, July 4, 2022

Automated inspection processes can boost trust, service sales, and CX

Consumers across all industries prefer to interact with a human rather than participate in an automated process, according to a GCS press release.  As high as 70 percent of American consumers would be “less likely to use a brand if customer representatives are unavailable”. From chatbots to phone systems, it’s clear that most shoppers prefer […]
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Jason Unrau
Jason Unrau
Jason Unrau is CBT Automotive Network's Online Editor. Jason is an automotive specialist with more than 15 years of experience at the dealership level. Focusing mainly on fixed operations and the service industry, Jason’s expertise is in enhancing the customer experience and promoting a healthy, profitable service department.

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