Saturday, June 12, 2021
Consumers across all industries prefer to interact with a human rather than participate in an automated process, according to a GCS press release.  As high as 70 percent of American consumers would be “less likely to use a brand if customer representatives are unavailable”. From chatbots to phone systems, it’s clear that most shoppers prefer […]
To access this post, you must log in or purchase Monthly $17.95 or Yearly $159