How to ensure your dealership’s customer experience and buying journey sync up – Andrew Gardner

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As the retail automotive industry shifts to increased online sales, the customer experience is also shifting. So what does this mean for your operation? What can you do to stay ahead of the curve and continue to provide a high level of customer experience? Here to talk all about customer experience is Andrew Gardner, certified customer experience professional and principal at Andrew Gardner Consulting. Digital retailing has been a buzzword in the automotive retail industry for some time now. However, COVID-19 has propelled it to the forefront of conversation in the last few months. Gardner says that the industry is…

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