Tag: customer experience
What is Unconscious Bias and How to Prevent it from Disrupting...
To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses....
Improve Your Sales Strategy by Avoiding These 3 Body Language Barriers
It’s essential to have a strong pitch. But even before you say a word, you’re already sending signals that can make or break a...
Assessing 5 Major Auto Retail Trends with Steve Finlay, Editor of...
In years past, a common criticism the auto industry has faced is that it’s stuck in the past or slow to innovate. However, industry...
The Importance of Stopping the Clock
Things like meeting the customer at the salesperson's desk, or simply shaking their hand, can be essential to your process. On today's Tip of...
Why Are Service Departments Still Not Texting?
Technology has become so advanced. Most technology is designed to improve communication and make us more efficient, but technology is really just a means...
How to Inspire Consumer Enthusiasm and Give Customers the Buying Experience...
On this week's episode of F&I Today, Becky Chernek of Chernek Consulting, discusses how industry disruptors like Tesla and Carvana are re-shaping customer expectations...
What to do When Customers Want to Buy for Invoice Price
On this week's episode of On the Mark, Mark Tewart, author and President of Tewart Management Group, talks about what to do when a...
Gain Control of the Sales Process
The sales industry hadn’t innovated for decades before I created what’s called Information Assisted Selling. It’s trademarked and a codified way of selling—the ultimate...
Talking During the Demonstration Drive
Put the Customer in the Driver’s Seat and Listen
Performance strategist Tony Robbins says, “For changes to be of any true value, they've got to...
It’s Time to Amp Up Our Language
Old sales language doesn't work on today's hyper-informed customers like it used to. On today's episode of Kain & Co., David Kain talks about...