Expressing Your Gratitude in the Dealership


Do you express your gratitude to the other departments at your dealership? On today’s Tip of the Day, Adam Marburger talks about getting everybody in the dealership on the same page in order to maximize profits and improve the overall customer experience.


Hi, I’m Adam Marburger with Ascent Dealer Services, and here’s your tip of the week. Today, I want to talk a little bit about servant leadership coming from the F&I professional. Let me ask you a question. When was the last time you sat down with your sales manager and let them know how much you appreciate them? When was the last time you pulled a salesperson into your office and just sat down and thanked them for the opportunity to do that deal for them? I will tell you this, I’ve spent two decades in the F&I space, and one of the most profitable decisions I made was to sit at the table with my sales manager every morning, let him know how much I appreciate him. I would ask, “Are there other deals coming in later today that I can prep and have ready? At any point today, Mr. Sales Manager, do you need to leave? I’ll sit at your desk and help you.”

One thing I know to be true, that we are much better together, and if we can focus on getting everybody in the dealership rowing in the same direction, first of all, the unity around the dealership goes up, profitability goes up, and the overall customer experience skyrockets. So, my tip for you is to slow down a little bit, sit down with your sales manager, and really focus on rowing in the same direction.