Coronavirus Coverage

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel through our in-depth interviews, informative articles, and social media sharing. We encourage you to sign up for our newsletters and join us as we stand together in these challenging times.

We also urge you to visit our partner's resource pages for more information and guidance.


Walmart

As CVS and Walmart Make Masks Mandatory, Should Dealers Follow Suit?

Effective July 20th, CVS Health will require that all customers wear face masks while shopping in their stores nationwide. Walmart has also announced that all their shoppers in the United States will also be required to wear masks while...
COVID-19

What the 2008 Recession Can Tell Us About The Impact of COVID-19 on Auto...

Can we learn a bit about the future of the automotive industry from lessons of the past? The recession of 2008 could tell us a lot about what to expect as the automotive industry looks to rebuild. Currently, automotive...
dealership

Five Tips for Recruiting Dealership Team Members During COVID-19

Even amid a global pandemic, workers will resign, or you may see the need to add additional support to your teams. However, being able to meet potential candidates in person, or holding dealership hiring fairs may no longer be...
COVID-19

How Dealerships Can Come out of the COVID-19 Scare Stronger Than Before

The globe is facing an unprecedented challenge, and in many ways, auto dealerships are in the front lines. Despite the growing popularity of online car buying, 95% of vehicles are still purchased in a dealership. Those numbers are likely...
Brian Jacobs BMW

Bill Jacobs BMW Makes Donation to Protect First Responders and RMHC

In yet another story of dealers helping their communities, the focus turns to Bill Jacobs BMW of the Bill Jacobs Auto Group in Illinois. In Mid-May, Bill Jacobs BMW joined with the regional BMW marketing team to hand out...
Greta Crowleyvideo

How Autotrader is Encouraging Consumers to Buy Online – Greta Crowley, VP of Marketing

On today’s show, we’re very pleased to welcome Greta Crowley, Vice President of Marketing for Autotrader. In this segment, Greta and Jim tackle Autotrader's recently launched, new national TV campaign, “Dealer Chats,” which shows shoppers how easy car buying...
LearnToLeadvideo

How Managers Can Better Train Their Staff After the Pandemic – Dave Anderson, LearnToLead

On today's show, we’re pleased to welcome back Dave Anderson, motivational speaker, leadership strategist, and President of LearnToLead. Last time Dave was on our show, he tackled how managers should deal with the varying degrees of employee entitlement. In today's segment, Jim...
customer experiencevideo

Making the Commitment to Provide a Top-Tier Customer Experience

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought on by COVID-19. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding...
Mahesh Shahvideo

How to Up Your Game When it Comes to Engaging with Consumers Online –...

On today’s show, we’re so pleased to welcome back Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global. In this segment, Jim and Mahesh discuss what CDK is doing to help its customers engage with consumers now that...
DGAC

Coalition of Caring Dealers Providing Support During Pandemic Recovery

One of the unfortunate effects of an economic shutdown has been an abundance of food supplies that aren’t being used by restaurants and grocers. Hundreds of tons of near-expiry food would be going to waste if it weren’t for...
Mark Crowleyvideo

Mark Crowley on Leadership During COVID-19: ‘Lean into kindness, generosity, and trust’

Leading a team of employees through a global pandemic was probably not on many dealers' lists of things that could ever happen. However, with...
video

NADA’s Peter Welch Addresses the Lack of Black Representation in Auto Retail

Since the killing of George Floyd in Minneapolis on May 25th, injustices against the black community have been brought back into the spotlight. The...
customer experience

How the Customer Experience is Improved by Women in Automotive

The customer experience (CX) in automotive has been an area of growth and investment in recent years. Manufacturers are focusing on improving how they...
Ford

Breaking: Jim Hackett Stepping Down from Ford Oct. 1, Jim Farley Named Next CEO

After three years of service, Jim Hackett is stepping down from his role as CEO of Ford Motor Company. Hackett will be succeeded by Jim...
mike cavanaughvideo

Mike Cavanaugh on the State of BDCs: ‘Dealers have to make a commitment’

The role of the BDC is becoming ever-important in today's business climate. The days of having a call center type of environment where employees...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...