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mental

Hitting the Mental Refresh Button for a Better 2019

January, the first of the month, is so named after the ancient Roman god Janus, who possessed two heads with which he could look...
customer

Moving Dealerships From Transaction-Centric to Customer-Centric

Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and...
designvideo

What Your Building Design Says About Your Dealership – Nicholas Berndt, AMSI

The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the...
blockchain technology

How Blockchain Technology Can Shake Up the Automotive Industry

We’ve heard a lot about blockchain technology over the last few years. While blockchain has many potential applications, the most well-known use for blockchain...
service drivevideo

Help Your Fixed-Ops Department Finish Out the Year Strong – Almog Veig, David Lewis...

An efficient and well-run service drive is the heart and soul of any dealership. In many ways, it is the most heavily visited department...

Never Leave the Customer Alone at Your Desk

On today's episode of Straight Talk, David Lewis of David Lewis & Associates talks about one of the easiest traps to fall into during...

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...

Are You Ready to Go All Digital?

On this week's episode of Progressive Retail, Cory Mosley invites Ryan Norris, Dealer Principal at Toyota of Easley in Easley, SC, to discuss how...