3 Items a First-Time General Manager Needs to Focus On – Shawn Hays

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On today’s show, we welcome back Your Car Guy, Shawn Hays, General Manager at Carter Myers Colonial Chevrolet in Richmond, Virginia. This is Shawn’s first time in the role of general manager and he has been with CMA for eight months. He says coming aboard during the UAW strike last fall, and now dealing with the Coronavirus pandemic has been a test of resourcefulness. However, he recommends that any other first-time managers should keep these three things in mind: People: Make sure you have the right people in the right dealership role. Sit down with each employee and find out…

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