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sales process

What’s Bogging Down Your Sales Process?

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Most customers probably aren't ready to complete their car buying journey online, but they are trying to save time. On today's Tip of the...
deal

The 7 Most Effective Words for Closing a Deal

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If you have been in the car business for any length of time, you have most likely heard of a concept taught by some...
trial closes

Are Trial Closes Right for You?

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On this week's episode of Straight Talk, David Lewis explains how trial closes can affect the customer's decision and why you should reconsider using...
appraisal

Addressing Customer Concerns Through the Appraisal Process

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On this week's episode of Straight Talk, David Lewis talks about a few different ways to handle the appraisal process as well as why...
sales process

Modernizing Your Sales Process

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On this week's episode of On the Mark, Mark Tewart talks about why you should make your sales process more modern and customer-centric.
live call handoff

Getting More Information with the Live Call Handoff

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On this week's episode of Kain & Co., David Kain talks about how to incorporate the live call handoff in your process in order...
sales

Does Your Team Sabotage Themselves? Two Behaviors to Avoid

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Self-sabotage doesn’t get talked about nearly enough in our business. In past interviews and posts, I have shared many of the “7 Self Sabotaging...
customer

Never Leave the Customer Alone at Your Desk

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On today's episode of Straight Talk, David Lewis of David Lewis & Associates talks about one of the easiest traps to fall into during...
technology

The 3 Things Technology Should Do for You

Technology is supposed to make things simple. That’s about as clear and concise as it gets when the debate turns to the application of technology...
David Kain

How Transaction Time Can Help Make or Break A Purchase –...

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What is the perfect amount of time to spend on the entire in-store car shopping process? Is there even such a universal number to...