Monday, January 17, 2022
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Goldfayn

WSJ best-selling author Alex Goldfayn explains the power and profitability...

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Are you still using the phone to generate sales in today’s digital retail environment? If not, this is something that you should get back to immediately as you may be missing out on customers. In his latest book, Pick Up The Phone and Sell, Alex Goldfayn, keynote sales speaker, CEO of The Revenue Growth Consultancy, […]
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distracted

Distracted driving remains an entrenched bad habit

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We are all told not to text and drive, and we should definitely wait to pick up whatever we dropped on the floors of our cars while we’re driving, but how many of us actually follow these rules? Not many, according to a survey conducted by Selective Insurance Group. In fact, almost 90% of respondents […]
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virtual retailing

Phone Skills a Key Ingredient for Effective Virtual Retailing

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In light of the ongoing pandemic, auto sales and service continue to grow in popularity online. Capgemini research from May 2020 shows that “46 percent of prospective [car] customers will increase their online shopping because of COVID-19”. The longer the virus affects the country, the higher that number will climb. For consumers, it’s a matter […]
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phone

Get Back to the Phone Basics in the Face of...

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The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable. We know from past experience, however, we must focus on what we can control. Dealers who buckle down on core traffic management and focus on the fundamentals will not merely survive, […]
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phone

Time to Break Your Old School Phone Habits

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There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when they buy a car. Fact #2: The “old school” phone processes at your dealership aren’t sustainable to compete in the future. When you combine those two facts, the reality of today’s […]
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phone

Don’t Let Bad Phone Habits Disconnect Your Customers

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It’s well known that one the quickest ways to increase sales is to improve on the phone.  The opportunity becomes more obvious as the volume of phone calls to businesses skyrockets.  More mobile shopping, more targeted marketing, more car shoppers than ever before. This means more calls and more competition. Before you decide to tackle […]
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phone

Three Phone Headaches Every Service Manager Should Address

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To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset. Unlike sales, the Service Department has long ignored the importance of the phone. It’s not often you see Service stakeholders invest in training and technology to create a better experience on phone […]
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phone

The Phone is Ringing: Yesterday, it was an Inquiry; Today,...

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The phone is ringing. It’s a sales prospect. They’re not calling to chat. They found your vehicle on the Internet and (by calling you) they’re telling you they’re ready to buy it. Now, they just need someone to sell it to them. A few years ago, it was likely the caller had a real question. […]
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phone

Four Fundamentals To Help You Survive and Thrive Even With...

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The Industry Plague While I can’t promise you lower staff turnover, I know this much is true: departing sales agents often take a healthy book of business with them to their new home. Fleeting employees and customers not only impact potential sales; they also affect dealership expenditures. On average, hiring a new employee costs $10,000. […]
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phone

Getting Customers to Pick Up the Phone

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To improve your connection rate with anonymous shoppers who submit a lead on your website, Brian suggest doing this one particular thing.
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