TSLA400.24111.3414%
GM81.0503%
F12.8750.435%
RIVN17.1650.275%
CYD43.3601.0381%
HMC24.9950.635%
TM217.7954.935%
CVNA389.35027.11%
PAG161.5555.535%
LAD283.1108.24%
AN207.8109.52%
GPI349.06013.58%
ABG211.1157.025%
SAH70.6203.25%
TSLA400.24111.3414%
GM81.0503%
F12.8750.435%
RIVN17.1650.275%
CYD43.3601.0381%
HMC24.9950.635%
TM217.7954.935%
CVNA389.35027.11%
PAG161.5555.535%
LAD283.1108.24%
AN207.8109.52%
GPI349.06013.58%
ABG211.1157.025%
SAH70.6203.25%
TSLA400.24111.3414%
GM81.0503%
F12.8750.435%
RIVN17.1650.275%
CYD43.3601.0381%
HMC24.9950.635%
TM217.7954.935%
CVNA389.35027.11%
PAG161.5555.535%
LAD283.1108.24%
AN207.8109.52%
GPI349.06013.58%
ABG211.1157.025%
SAH70.6203.25%


phone

Goldfayn

WSJ best-selling author Alex Goldfayn explains the power and profitability of phone calls

- September 21, 2021
Are you still using the phone to generate sales in today’s digital retail environment? If not, this is something that you should get back to immediately as you may be...
Sales & Marketing Featured
distracted

Distracted driving remains an entrenched bad habit

- April 16, 2021
We are all told not to text and drive, and we should definitely wait to pick up whatever we dropped on the floors of our cars while we’re driving, but...
Daily Automotive News Articles
virtual retailing

Phone Skills a Key Ingredient for Effective Virtual Retailing

- August 3, 2020
In light of the ongoing pandemic, auto sales and service continue to grow in popularity online. Capgemini research from May 2020 shows that “46 percent of prospective [car] customers will...
Sales & Marketing Auto News
phone

Get Back to the Phone Basics in the Face of COVID-19

- April 3, 2020
The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable. We know from past experience, however,...
Sales & Marketing Auto News
phone

Time to Break Your Old School Phone Habits

- December 12, 2019
There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when they buy a car. Fact #2: The “old...
Sales & Marketing Articles
phone

Don’t Let Bad Phone Habits Disconnect Your Customers

- November 29, 2019
It’s well known that one the quickest ways to increase sales is to improve on the phone.  The opportunity becomes more obvious as the volume of phone calls to businesses...
Sales & Marketing Articles
phone

Three Phone Headaches Every Service Manager Should Address

- November 30, 2018
To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset. Unlike sales, the Service Department has long ignored...
Fixed-Ops Auto News
phone

The Phone is Ringing: Yesterday, it was an Inquiry; Today, it’s a Buyer!

- November 13, 2018
The phone is ringing. It’s a sales prospect. They’re not calling to chat. They found your vehicle on the Internet and (by calling you) they’re telling you they’re ready to...
Sales & Marketing Articles
phone

Four Fundamentals To Help You Survive and Thrive Even With Constant Staff Turnover

- August 13, 2018
The Industry Plague While I can’t promise you lower staff turnover, I know this much is true: departing sales agents often take a healthy book of business with them to their...
Management & Leadership Auto News
phone

Getting Customers to Pick Up the Phone

- October 24, 2017
To improve your connection rate with anonymous shoppers who submit a lead on your website, Brian suggest doing this one particular thing.
Tips & Training


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