Thursday, May 26, 2022

Three Phone Headaches Every Service Manager Should Address

To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset. Unlike sales, the Service Department has long ignored the importance of the phone. It’s not often you see Service stakeholders invest in training and technology to create a better experience on phone […]
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Mike Haeg
Mike’s company produces the Car Wars automotive call-tracking program. He loves fusing technology with people to help dealerships “own the phone.”

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