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Elise Kephart

Elise Kephart: Creating the Best Experience for Customers

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Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps...
phone

Break old school phone habits: Creating a successful phone practice

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There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when...

Stay ahead of the competition by improving this one thing

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Stay ahead of the competition by improving this one thing Now is the the time to be in automotive. We are steaming toward another record...

CBT News – October 23, 2015

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On today's show: Erik Nachbahr, President of Helion Automotive Technologies, discusses how dealers can effectively manage data Why one dealership flipped their car-buying process...

Is your dealership relying on internet leads alone?

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What has the lowest percentage of engagement and conversion of virtually any form of communication? If you guessed emails, you would be correct. In...

CBT News – August 31, 2015

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On today's show: Steve Cottrell, Founder and CEO of DealerVault, discusses the importance of managing data at your dealership David Greene, VP of CallSource...

CBT News – June 18, 2015

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On today's show: - eLEND Solutions' Pete MacInnis is back in the stdio to continue his conversation on the CFPB changes and whether they are...