TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


fixed ops

transparency

Using video to improve transparency in your service department – Joe Shaker

- January 19, 2023
Today’s consumers are counting on their dealers to be transparent more than ever. Video is a fantastic resource to build trust due to the clear and honest communication it makes...

The importance of attracting fleet customers to service and parts

- January 18, 2023
The sales department at your dealership knows how valuable it is to have fleet customers. After all, how much more profit is achieved when four cars are sold versus one?...
time

How to save your customers time at the dealership without compromising relationships

- December 29, 2022
In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest in car ownership and prefer more...
after-sale

AutoNation to expand after-sale products with RepairSmith purchase

- December 14, 2022
On Monday, one of the country’s largest automotive retailers, AutoNation, announced the acquisition of maintenance company RepairSmith to boost its after-sale options. The purchase is expected to cost the dealership network...
auto tech

How car dealers can navigate the ongoing auto tech shortage

- December 7, 2022
As the year continues to progress, it’s time to do an update on the auto tech shortage in the United States. As we discussed earlier in the year, the numbers...
hours per RO

4 innovative ways to grow your service department’s hours per RO

- November 25, 2022
Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t want a bunch of service advisors...
service advisors

4 ways to measure your service advisors’ success

- November 23, 2022
You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over what’s happening between the customer and...
winter months service, after-sale

How to boost service and fixed ops during the winter months

- October 17, 2022
The winter months offer a prime opportunity for dealerships to institute revenue-generating servicing strategies and add value to customers. Additionally, the fall months provide a great time to start developing...
service department EVs

Why Don Reed believes EVs could be a major revenue opportunity for fixed-ops

- October 11, 2022
According to GreenCars.com, electric vehicles (EVs) do not need servicing for more than two dozen mechanical components found in ICE vehicles. In light of this, McKinsey & Company estimates that...
oil change tires

Goodbye to the oil change

- September 22, 2022
Tires are one of the major keys to customer retention. It has taken a decade or more, but most dealers now realize this is true. But what if I told...


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