TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


fixed ops

new technicians

On-Boarding New Technicians

- October 17, 2017
If you have made a new hire, then you are aware that it takes them some time to get to where they contribute to productivity. What if there was a...
tire sales

Selling more tires in the Service Department

- October 17, 2017
On this week's episode of the Weekly Tune-Up, Becky goes over ways to implement tire sales in your process to maximize profits in your service drive.
winter preparation

How to Promote Winter Preparation Sales in your Service Department

- October 16, 2017
It’s that time of year again for most of the country. Leaves are falling from the trees, and snow will begin falling from the skies. Winter can be particularly harsh...
service department

The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service industries) greatly lowers warranty costs. In...
customer retention

Two Service Department Metrics You Need – But Probably Don’t Have

- October 3, 2017
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t see the real numbers that determine...
commercial customers

How to Attract Commercial Customers to Your Service Department

- October 2, 2017
Commercial service business can be very lucrative for your dealership. Commercial customers tend to be very loyal. They also require service more frequently and spend more money on each visit. ...
mechanics

Becky Nixon: Creating successful pay structures for technicians

- September 29, 2017
For almost seven weeks, Chicago area dealership mechanics were on strike. Almost 2,000 mechanics at close to 140 new car dealerships throughout the Chicago area were involved in the strike....
newscast

Creating successful pay structures for technicians | Voice Search Engine Optimization | The Potential impact Ridesharing could have on auto sales

- September 29, 2017
On today's CBT Newscast for Friday, September 29th, 2017:   Becky Nixon: Creating successful pay structures for technicians For almost seven weeks, Chicago area dealership mechanics were on strike. Almost 2,000 mechanics at...
service sales

Overlooked Sales in the Service Department

- September 26, 2017
The backbone of sales is prospecting, constantly looking for new sales opportunities. Let’s do some prospecting close to home, in the service department. If you read our article on ‘Marketing...
customer service

Service: The Powerful Marketing Tool!

- September 25, 2017
As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that possibly be you might ask? We’re talking...