The new formula for fixed ops success
Your service department is the backbone of your dealership. Through economic ups and downs, changing customer expectations, and new technology, service has stayed a steady source of profit and growth.
But...
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
fixed ops
The Profitability vs. Retention Myth
You don't need more customers. You need better execution. As Variable Ops profitability gets less reliable, dealers lean harder on Fixed Ops, then feel forced to choose: hold prices down...
The Five Fixes That Turn Service Volume Into Margin
Most dealerships chase Fixed Ops growth the same way: more cars, more ROs, more parts. This guide walks General Managers and Fixed Ops Leaders through five specific places margin leaks...
M5’s Lee Harkins on unlocking hidden fixed ops revenue
A few overlooked fixed ops numbers show where service revenue is slipping away. On today's edition of CBT Live, Lee Harkins, President and CEO of M5 Management Services, explains why additional...
How dealers can improve service retention and create lifelong customers
Attracting new business and service is especially a top priority in automotive, but long-term success in fixed operations often comes down to retention. With ongoing retention pain points, Spencer Nicholson,...
8 habits of highly successful service advisors
Fixed Operations has become one of the most important—and most underleveraged—opportunities for dealerships looking to drive profitable growth, improve retention, and combat increasing margin pressure. Today's service advisor plays a...
Scaling mobile service through AI automation
As car buyers expect convenience in nearly every aspect of their lives, mobile service is helping dealers' service departments catch up. On today's episode of Service Drive, Rich Lupo, Fixed...
Piazza Auto Group doubles down on service fundamentals, advisor accountability
As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics.
During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto...
Building your own AI tools to power your dealership
More and more car dealers are turning to artificial intelligence to help streamline operations and customer service, but the choices can seem overwhelming. Now, some dealers are foregoing vendors and...
Dealers debate mobile service expansion as OEM support fuels industry change
Mobile service continues to divide dealership fixed operations strategies, with some dealers fully scaling mobile fleets while others rely on pickups and deliveries or traditional service drive models. During the...
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