Saturday, January 23, 2021
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service

4 strategies to get the maximum effort from your entire...

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As the new year begins, dealers are looking to get maximum effort from their entire team. Celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed, dives into ways dealers can get maximum effort specifically from their service and parts division, on this episode of Service Drive. In this segment, Reed breaks down four strategies including: […]
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Whatever your used car volume, claim the advantage

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If you have $100 in bills in your wallet, does that money have buying power greater than the hundred dollars in your neighbor’s wallet? The...
service

3 strategies dealers can use to improve customer service in...

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On this episode of Service Drive, celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed dives into three different strategies for dealers to consider developing a higher level of service for customers. Reed dives right into the first strategy which is utilizing appointment coordinators. Appointment coordinators take the responsibility of taking and making calls for […]
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recon

New to recon software? Make the most of it

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Congratulations! You’ve decided to advance your used car business by improving its reconditioning efficiencies through automation. Now what?  Few people like change, and a shift in...
Bozard Ford

Bozard Ford’s Ed Roberts discusses pivoting their service strategy during...

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Across the industry, service directors have often said that qualified technicians are hard to come by. Ed Roberts joined CBT News to discuss his methods of recruiting technicians in the current climate of the industry. Roberts is the Parts and Services Director of Bozard Ford Lincoln. In the midst of a worldwide pandemic, Roberts says […]
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service appointments

6 strategies to help your fixed-ops dept. sell more service...

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In today’s digital landscape, building trust with customers virtually is a necessary skill to have in your service department. On today’s show, we are going in-depth on how to increase your profits starting with the initial customer call. We’re pleased to welcome back Don Reed, CEO of DealerPRO Training, one of the nation’s top fixed-ops […]
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contracts

How to Streamline the Claims Process for Service Contracts

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No dealer wants a Vehicle Service Contract (VSC) Audit. It will most definitely result in chargebacks or penalties to the dealership. The best way to avoid issues and to save time on VSC repair approvals is to play things by the book, and document your work. The fewer red flags associated with your repairs, the […]
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Hugh Hathcock

A look inside industry icon Hugh Hathcock’s automotive retail journey

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Today on CBT News, we welcome back to the show Hugh Hathcock, owner of ReconVelocity. Now, you may know a little bit about his...
service

How to build a service department that customers love

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Customer retention continues to be a problem for auto dealerships. Less than 1 in 3 service visits are at dealerships once a vehicle reaches three years of age. Coincidentally, that’s the same time when most warranties expire. The expectation of a superior customer service experience just isn’t being realized. And when it comes to cost […]
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service

Service department retention may start with the facility

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According to NADA research, 76% of car buyers purchase a vehicle from the dealership that performs their regular maintenance. Yet despite nearly 100% of new vehicles being bought from a dealership, just 1 in 3 car owners are taking their car to a dealership for service. The retention rate is rather dismal, often attributed to […]
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