Tuesday, November 30, 2021
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service

Don Reed on key strategies to help your service team...

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Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should be? You’re not alone. Dealers often run into this problem, but there are protocols you can implement to get the highest return on your investment. Joining us now to give us […]
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top dealer

11 key processes every service advisor should be trained to...

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According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail unit on both new and used vehicles and record-high earning in F&I, fixed operations should be booming as well right? Well, in reality, that is not the case. On the latest […]
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fixed ops

Available training opportunities for fixed ops managers

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To become the leader and manager that the dealership requires, it’s vital to have the right training. Working as a fixed ops manager can be a stressful endeavor, leaving very little time to learn and grow. However, regular training is essential to becoming the best and gaining job security. With so many ways to get […]
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Making the most out of your marketing strategy in today’s climate

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As low inventory and chip shortages stick around, should dealers cut back or double down in their advertising spend? On today’s show, we’re pleased...
service

CDK Global’s Kim Saylor on how car dealers can up their...

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CDK Global has recently released data that hones in on what car dealers can do to win back and keep their service customers. On...
Ferguson

Three key elements to help your car dealership adopt a service-centric...

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On today’s exclusive CBT News Power Lunch, we’re pleased to welcome Darrel Ferguson, Director of Performance Management at Xtime, a Cox Automotive brand. Ferguson begins...
service

What do techs want from a service advisor?

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When a dealership hires a service advisor, they do well to consider how this person will interact with the customers. However, it’s vital not to overlook what the technicians want from a service advisor too. After all, the service advisor’s salary is higher than the mechanics to ensure the auto technician’s job can be made easier, tasks will […]
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used vehicles

Cox Automotive’s Randy Kobat shares the best practices and acquisition methods...

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How can car dealerships best maintain profit in today’s environment with low new car inventory and high demand for used vehicles? Randy Kobat, Vice...
performance

This is a MUST DO list for maximum fixed ops...

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Everyone needs a job description of their job that outlines what is expected and the actions you will need to execute to succeed in that job. That said, what are the MUST DOs for maximum performance? Along with the list below, as a consultant, trainer, and coach, I also have detailed daily, weekly, and monthly […]
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fixed-ops

How car dealerships can revamp their marketing strategies to increase fixed-ops...

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For weeks, virtually everyone in the automotive industry has been talking about chip shortages and how they will impact different facets of the sector...