TSLA381.8300.2%
GM76.010-0.88%
F11.903-0.1768%
RIVN15.401-0.999%
CYD41.120-0.09%
HMC24.120-0.22%
TM190.580-2.04%
CVNA387.185-8.615%
PAG169.045-2.475%
LAD289.590-0.53%
AN204.670-7.71%
GPI359.2352.365%
ABG202.880-0.81%
SAH76.495-2.255%
TSLA381.8300.2%
GM76.010-0.88%
F11.903-0.1768%
RIVN15.401-0.999%
CYD41.120-0.09%
HMC24.120-0.22%
TM190.580-2.04%
CVNA387.185-8.615%
PAG169.045-2.475%
LAD289.590-0.53%
AN204.670-7.71%
GPI359.2352.365%
ABG202.880-0.81%
SAH76.495-2.255%
TSLA381.8300.2%
GM76.010-0.88%
F11.903-0.1768%
RIVN15.401-0.999%
CYD41.120-0.09%
HMC24.120-0.22%
TM190.580-2.04%
CVNA387.185-8.615%
PAG169.045-2.475%
LAD289.590-0.53%
AN204.670-7.71%
GPI359.2352.365%
ABG202.880-0.81%
SAH76.495-2.255%


expectations

unemployment

Conflicting views on US auto recovery as unemployment up, sales up

- October 16, 2020
The Associated Press posted Thursday that the number of unemployment benefit applicants rose by 898,000 last week. That’s the highest number reported in the past two months, and it’s a...
cars

The challenge is on for franchised dealers as Vroom, Carvana stock ratings upgraded

- September 23, 2020
On Tuesday, Goldman Sachs upgraded online auto retailers Vroom Inc and Carvana Co from ‘Hold’ to ‘Buy’ status and raised the price targets for both companies. After a challenging past two quarters...
service

Low-budget marketing tips for your service department

- September 8, 2020
It’s widely accepted knowledge that only 45 percent of customers remain loyal to their dealership’s service department within the first two years of vehicle ownership. Like any relationship, work is...
mistakes

6 Ways to Help Employees Learn from Mistakes

- August 24, 2018
You've invested in your employees. Advertising a post, shortlisting, interviewing and training people costs time and resources, on top of the wage that you're paying. You want to get a...
accountability

How Can You Bring Accountability Into Your Dealership with Optimal Results

- June 22, 2018
Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining and retaining qualified staff is a...
customer expectations

Michael Anderson: Making Changes and Meeting Customer Expectations

- February 19, 2018
  Consumers have changed and it’s impacting Car Dealerships. Michael Anderson, CEO of The Rikess Group, has some suggestions on how you can you can make changes and continue meeting customer...
expectations

Bob George, Dealer.com: How to Use Your Data to Convert In-Market Shoppers and Sell Cars

- December 7, 2017
Joe Gumm of CBT News speaks with Bob George, Senior Director-Products, Websites and discusses how the platform at Dealer.com is meeting the expectations of online auto shoppers by offering personalized...
virtual reality

Virtual Reality Along the Sales Path – Good or Bad?

- September 12, 2017
Audi now offers shoppers a virtual reality ‘test drive’ at some of their dealerships. In the works for several years, the new technology lets shoppers choose from a long list...
SMSM

Saturday Morning Sales Meeting | Shatter Expectations

- August 12, 2017
Don't be the King of "Too's," be who you want to be! Shatter expectations with Mark Tewart on today's Saturday Morning Sales Meeting.
Mark Rikess

Tailoring experience to your buyers’ expectations

- April 19, 2017
In this interview, Joe gets one-on-one with Mark Rikess, President and Founder of The Rikess Group to get the details on his recent article published in Ward’s Auto entitled, Why...


CBT News
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